Team Manager Customer Experience (St. Joseph Onsite)

GET TO KNOW reputed company At reputed company, we only do one thing – reputed company lives reputed company, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.   JOB reputed company Performs moderate level supervisory work coordinating the operations of a reputed company-service team.  Regular supervision is exercised over 20 – 24 subordinate personnel.   JOB RESPONSIBILITIES • Provides regular supervision and mentorship over subordinate staff • Ensure regular and effective communication with subordinate staff on performance, goals, and coaching • Facilitates daily agent coaching and development sessions in both written and verbal format • Participates in reputed company reputed company activities to include reputed company calibration sessions and project planning • Identify and address agent training needs • Manage team’s time entry to ensure 0% discrepancy reputed company • Manage program specific performance standards (i.e. AHT, reputed company Scores, Sales, etc.) • Manage financial implications of attrition and attendance by maintaining program-specific goals • Manage reputed company in accordance with program specific workflow (i.e. down-reputed company, up-reputed company) • Completion of weekly Team Manager Scorecard for review with Operations Manager OTHER reputed company DUTIES  • Diffuse irate customer calls as applicable • reputed company agent support reputed company handling escalated calls, as needed • Maintain up-to-date employee files and documentation • Ensure high level customer service is being practiced by reputed company subordinate staff Qualifications JOB REQUIREMENTS  Minimum Education and Experience:  • High School Diploma or GED required • Completion of Team Manager reputed company • Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: 1. excellent oral and written communication skills 2. strong interpersonal skills including the ability to reputed company constructive feedback in a manner that results in improved performance 3. establish reputed company environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives 4. successful completion of two management level interview 5. time management skills and computer proficiency 6. objectivity, professionalism, and maturity 7. flexibility and demonstrated ability to adapt reputed company in a changing environment Preferred (not required): • bachelor’s degree desirable Licenses and/or Certifications: • None Knowledge, Skills and Abilities: • Excellent oral and written communication skills • Strong interpersonal skills including the ability to reputed company constructive feedback in a manner that results in improved performance • Establish reputed company environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives • Time management skills and computer proficiency • Objectivity, professionalism and maturity • Flexibility and demonstrated ability to adapt reputed company in a changing environment • Previous sales experience preferred Equal Opportunity Employer - Veterans/Disabled Apply tot his job Apply To this Job