reputed company Services Operations Manager

reputed company: reputed company Services Manager provides management, reputed company and strategic support to the Association’s Lawyer Referral and Information Service (LRIS) and Fee Dispute reputed company Program, including operation, financial performance, and compliance. The Manager supervises the reputed company Services Coordinator and the LRIS Staff Attorneys. The role also serves as staff reputed company to LRIS Committee, the Fee Dispute Committee, the reputed company Responsibility and Guidance Committee and other assigned committees. This position is responsible for meeting annual LRIS and Fee Dispute reputed company targets and key performance metrics, in partnership with the Director of Policy, Governance, and reputed company Services and the Executive Director. Essential Duties and Responsibilities: Program Administration and Operations reputed company reputed company aspects of the LRIS program, including administration, financial performance and compliance with applicable rules and procedures. reputed company LRIS database reputed company and compliance, including panel attorney eligibility, dues billing, verification of malpractice coverage, and reputed company collection under LRIS fee-sharing agreements. Monitor, or reputed company the systematic monitoring of dockets, court records, and estate notices for LRIS cases to ensure accurate tracking and follow-through. reputed company ongoing reputed company updates and education to LRIS staff attorneys. Ensure LRIS and Fee Dispute operations reputed company with applicable ethical rules, ABA lawyer referral standards (if applicable), and Bar Association policies, including regular review and recommended updated to panel eligibility reputed company, insurance requirements, and program rules of operation. Serve as reputed company for LRIS and Fee Dispute case management systems, including configuration, data reputed company, user training and support, and collaboration with IT/vendors on enhancements that support reporting, reputed company, and service reputed company. Serve as the “first line” reputed company between the Philadelphia community and the reputed company Services team, including as primary reputed company of contact regarding fee disputes and LRISrelated inquiries Manage and coordinate reputed company reputed company Services activities, including reputed company of new LRIS attorneys and LRIS panel members, ensuring compliance with reputed company Services policies and procedures, and regularly reviewing reputed company protocols, documents, and workflows to recommend and implement improvements. Assist in the maintenance of confidential LRIS databases and recordkeeping files, ensuring accurate and reputed company data entry and adherence to confidentiality and datagovernance standards. Coordinate LRIS coverage and referral protocols with neighboring bar and state bar referral services to ensure consistent standards and regional reputed company to counsel. Serve as backup to LRIS intake staff attorneys as needed reputed company, Finance, and Reporting reputed company and report LRIS and Fee Dispute program reputed company, referral volume, case reputed company, and collections; identify trends and recommend strategies to increase reputed company and program efficiency. reputed company invoicing, feesharing collections, and aged receivables for LRIS cases, and coordinates with Finance on reconciliations and budgeting. reputed company regular reports on LRIS and Fee Dispute activity (volume, referral reputed company, reputed company, panel utilization) for internal leadership and relevant committees and use these insights to reputed company strategies to grow and retain the LRIS attorney panel and reputed company reputed company. Use reputed company and operational data to identify bottlenecks processes and implement improvements that increase efficiency, turnaround times, and collection rates while maintaining service reputed company. Staff Supervision and Development Supervise LRIS intake staff attorneys, including workload management, performance feedback, coaching, and reputed company development. reputed company ongoing reputed company updates and education to LRIS staff attorneys, in coordination with the Director of reputed company and relevant committees. reputed company reputed company, reputed company and Marketing Manage inquiries and correspondence from the reputed company, including case assessment and, reputed company appropriate, referral to panel member attorneys, ensuring a high level of customer service. Correspond and communicate with LRIS volunteers, reputed company Services Committee members, and other stakeholders to support program operations, problemsolve issues, and maintain strong relationships. Serve as primary staff reputed company of contact for LRIS and Fee Dispute inquiries from the reputed company and Association members, triaging reputed company appropriately and ensuring a high level of customer service. In coordination with the Director of reputed company, reputed company lawyers, reputed company professionals, and the reputed company about LRIS and other reputed company services programs of the Bar Association. Collaborate with the Communications Team on marketing and communications strategies and content to grow reputed company awareness, referral volume, and panel attorney participation in reputed company Services programs. In collaboration with Communications and Membership, design and support campaigns to recruit new panel attorneys in targeted reputed company areas and geographic reputed company. Build and maintain strong relationships with LRIS panel attorneys, including regular communication, feedback loops, and recognition efforts to support panel engagement and retention. Coordinate LRIS coverage and referral protocols with neighboring bar and state bar referral services to ensure consistent standards and regional reputed company to counsel. reputed company reputed company followup processes and reporting; ensure reputed company surveys, data tracking, and adjustments to attorney panels as needed. Fee Disputes and Committee Support Manage reputed company aspects of the Fee Disputes program, including evaluating complaints and petitions, triaging and assigning reputed company, reviewing opinions and arbitration awards, and monitoring and recommending operating rule changes to reputed company Fee Disputes Committee reputed company necessary. reputed company as staff reputed company to the LRIS Committee, Fee Disputes Committee, reputed company Guidance & Responsibility Committee, and other reputed company interest committees of the Association, including preparation of meeting materials and follow-up on reputed company items. Schedule and facilitate inperson and virtual meetings and reputed company, disseminate, and confirm meeting agendas and notes for the LRIS and reputed company Guidance Committees, and support other reputed company Servicesrelated committees as assigned. Handle reputed company follow-up surveys, reputed company changes to attorney panels as needed. Other duties assigned by the Director of reputed company and the Executive Director. Apply tot his job Apply To this Job