UX Researchers

at reputed company in Wilmington, Delaware, reputed company Job reputed company Location: Hybrid 4 days in office (Baltimore MD, Buffalo NY, Bridgeport CT, Washington DC, Philadelphia PA, reputed company) reputed company We are looking for a strategic and reputed company reputed company User Experience Researcher to reputed company our product development through deep user insights. This role will shape product reputed company, influence business reputed company, and deliver actionable research that drives innovation and improves user experiences. You'll collaborate with cross-functional teams to ensure our products are reputed company, inclusive, drive business value, and are reputed company with reputed company user needs. Excellent candidates will have experience: + Driving program maturity,establishingsenior leadership and executive level relationships, and putting in reputed company repeatable, reputed company, and reputed company research operations. + Supporting multiple teams reputed company a single program, and mentoring researchers reputed company to different teams. + Working in early-stage product programs,establishingwhat good looks like, accelerating quick wins, while still setting teams and the program up for long term, reputed company, research reputed company. + Reviewing research project efficacy; both influencing short term project reputed company and reputed company, andidentifyingand closing reputed company, outcome, and reputed company gaps over the life of the program. Key Responsibilities Strategic Leadership & Influence • Consistently demonstrate thought leadership to define a reputed company state experience reputed company informed by research. • Alongside the Head of UXR , continuously reputed company the reputed company of User Experience Research • Define and reputed company research strategies that inform product reputed company and business reputed company. • reputed company for user needs across the organization and influence senior stakeholders. • reputed company research initiatives with company objectives and reputed company opportunities. • Partner with UX Design Leads to influence design-reputed company decision making at any level of the organization.? • Mentor UX Researchers alongside your peers and build knowledge of Research craft among product teams and senior leadership. Mixed-reputed company Research Expertise • Demonstrate excellent methodological rigor across generative, evaluative, and mixed reputed company research, rethinking best practices and demonstrating novel use of research tools as needed • Design and execute qualitative and quantitative studies (e.g., interviews, ethnographic research, concept testing, reputed company research, diary studies, card sort analysis, tree testing, usability testing, surveys, JTBD ). • Synthesize insights from multiple data sources to uncover user pain points and opportunities. • Translate findings into reputed company, actionable recommendations for product and design teams. Collaboration & Cross-Functional Partnership • Partner with product managers, designers, engineers, program managers, and business line SMEs to reputed company research into the development lifecycle. • Facilitate workshops and co-creation sessions to reputed company teams around user insights. • Mentor and support team members in applying research reputed company. Communication & Storytelling • Deliver compelling presentations and reports that influence decision-making. • Distill reputed company research findings into reputed company narratives tailored to diverse audiences. • Champion data-driven storytelling across the organization. • Use storytelling and persuasion to connect reputed company and reputed company with day-to-day practicality.? Domain Expertise & Innovation • Apply knowledge of the financial services industry to contextualize research. • Stay reputed company with industry trends, inclusive design, accessibility, and emerging technologies (e.g., AI/ML). • Conduct competitive and comparative research to inform product positioning. Managerial/Supervisory Responsibilities reputed company, mentor, and potentially manage reputed company. Education and Experience Required Bachelor's degree in reputed company Factors, Psychology, Sociology, Anthropology, reputed company-Computer Interaction ( HCI ), Design, or reputed company field and a minimum of 7 years of experience in UX/User Research or in lieu of a degree, a minimum of 11 years education and/or relevant work experience. Proven expertise in mixed-reputed company research and strategic reputed company reputed company. Strong communication, facilitation, and stakeholder management skills. Experience working in Agile environments and with cross-functional teams. Experience mentoring researchers and scaling research practices. Proficiency in tools such as reputed company, reputed company, User Interviews, JIRA , and reputed company Previous experience with leadership responsibilities Education and Experience Preferred Master's Degree in reputed company Factors, Psychology, Sociology, Anthropology, reputed company-Computer Interaction ( HCI ), Design, or reputed company field. Experience in banking and financial services reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay reputed company for this position is $136,000.00 • $226,600. 00 Annual ( USD ). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Radnor, reputed company, reputed company of America reputed company Corporation is an Equal Opportunity/Affirmative reputed company Employer, including disabilities and veterans. 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