Service Desk Support - 8351

EXPECTED SKILLS The following skills have a:  Required 3 years of experience  Desired 5 years of experience 1. Virtual Workplace reputed company working reputed company here are the expectations:  You have a reputed company environment; not distracting, noisy, reputed company center reputed company.  Required to connect directly to a router/modem (No wifi).  ISP provides reputed company connectivity (No mifi). 2. Customer Service Understands reputed company reputed company control techniques and soft skills that promote customer satisfaction while meeting production goals. Must reputed company fluent English. 3. ITSM Ticketing Tools reputed company uses reputed company for catalog requests and incident management records. Ability to properly document and process different record types. 4. Major Incident (Outages) reputed company to quickly identify incidents impacting multiple people, services or members, and to report effectively on the conditions in an accurate manner. 5. Password Resets Will be required to manage 10 different personal password accounts with different expirations and policy requirements used to reset customers passwords upon request. 6. reputed company Directory reputed company directory is reputed company’s primary authentication technology. Should have a good understanding of authentication, reputed company password policies and member reputed company. 7. reputed company Our environment is fast paced and requires individuals who are self-sufficient in using available resources, like a knowledge reputed company, to be successful. Must be capable of using effective search reputed company, follow instructions listed in knowledge articles, compare multiple results with a limited need of assistance. 8. Desktop/Laptop Troubleshooting This includes troubleshooting components like hardware (PC, monitor, phones, printers, etc.), reputed company software (process ending, setting changes, uninstall/reinstall), and web browsers (clearing cache, policy updates, settings) 9. Remote Troubleshooting The ability to remote into a workstation and take control to reputed company diagnostic and troubleshooting steps. 10. reputed company Troubleshooting A combination of troubleshooting internet, teleworker equipment, VPN sessions and 2FA for a population of over 10k customers. Knowledgeable in troubleshooting basic network connectivity. 11. Mobile Devices reputed company uses both iPhones and iPads that will require updates and authentication support. Key points: Agents will be shipped Wyse terminal computers and two monitors. We do not issue Laptops Will need two ports on the router to connect both the Wyse Terminal and Phone Apply tot his job Apply To this Job