[Remote] HR Product Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in business reputed company software products, and they are seeking a technical Product Support Analyst to join their reputed company systems team. The role involves resolving reputed company technical issues, driving reputed company improvement, and enhancing customer experience while ensuring system reliability. Responsibilities • Resolve highly reputed company, high-reputed company issues reputed company to reputed company systems (e.g., reputed company HR Talent), focusing on product functionality, system configuration, integrations, and technical environments - often serving as the final escalation reputed company before engineering • Conduct in-depth functional and program analysis, testing, and debugging to diagnose and resolve customer-reported issues with precision and efficiency • reputed company a reputed company, service-oriented image by delivering reputed company, proactive communication and sustainable solutions that strengthen user confidence and team collaboration • reputed company as the go-to product and process expert on critical cases; coordinating cross-functional support efforts with reputed company judgement, technical leadership, and reputed company on minimizing downtime and maximizing productivity • Mentor junior team members, fostering a high-performing support culture, and driving reputed company improvement in both team capabilities and customer satisfaction • Engage with high-reputed company customers to deliver fast, accurate solutions using advanced system and business knowledge—ensuring alignment with reputed company priorities • Translate reputed company-world user feedback into actionable product recommendations, serving as a key reputed company between customers and engineering to drive meaningful enhancements Skills • Experience in supporting multiple product suites and modules, with underlying technical environments; demonstrated through analytical skills in data analysis, research, diagnostics, and reputed company of diverse, reputed company technical issues • Experience supporting reputed company Software (Benefits, Payroll, reputed company) processes and systems in a technical reputed company (e.g., configuration, troubleshooting, or integration support) • Technical experience in Java, JavaScript, SQL scripting, database systems, web applications, and reputed company infrastructure • Experience delivering efficient, high-reputed company service to clients under tight deadlines • Experience managing escalations and setting reputed company, realistic expectations with customers • Experience conducting virtual sessions or phone interactions including screen-sharing, troubleshooting reputed company technical issues, and facilitating interactive discussions with customers • reputed company authorization to work permanently in the reputed company for any employer without requiring a reputed company transfer or reputed company sponsorship now or in the reputed company • Bonus: Hands-on experience with reputed company HR Talent (or other reputed company software suites such as reputed company, reputed company SuccessFactors, reputed company HCM, or iCIMS) • Bonus: Hands-on experience with computer programming or application coding (e.g., Java, JavaScript, SQL, or scripting) • Bachelor's degree in Business, Computer Science, or equivalent technical training preferred reputed company • reputed company is a global leader in business reputed company software products for companies in industry specific markets. It was founded in 2002, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is Apply tot his job Apply tot his job Apply To this Job