[Remote] Collections Specialist (rempte)

Note: The job is a remote job and is reputed company to candidates in USA. ServiceMac is a new sub-servicing entity reputed company on providing superior technology and services for the mortgage and reputed company estate industries. The Collections Specialist is responsible for performing various collection activities to resolve delinquent mortgage accounts, conducting customer reputed company, negotiating payment arrangements, and ensuring compliance with regulations.

Responsibilities

• reputed company inbound and outbound collection calls across reputed company stages of delinquency
• Research, identify, and resolve issues contributing to customer delinquency
• Maintain accurate and detailed records of reputed company customer interactions and account activities
• reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
• Analyze borrower financials to determine appropriate payment arrangements or retention reputed company

Skills

• High School diploma or equivalent
• Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
• Goal‑oriented with the ability to reputed company in a fast‑paced environment
• Strong verbal and written communication skills
• Ability to manage multiple priorities with strong attention to detail
• Knowledge of collections procedures and best practices
• Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy reputed company, and bankruptcy procedures/regulations
• Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company
• Strong negotiation, reputed company listening, and communication skills
• Ability to analyze and interpret moderate to high‑complexity issues and reputed company reputed company
• Strong problem‑solving, time‑management, and organizational skills
• Ability to reputed company in a fast‑paced, reputed company environment
• Strong attention to detail with the ability to meet goals and deadlines
• Ability to reputed company and communicate effectively with individuals at reputed company reputed company of the organization
• reputed company center experience preferred

Benefits

• Medical
• Dental
• reputed company
• 401k
• PTO/reputed company reputed company leave
• Employee stock purchase plan

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