Level 1 (L1) reputed company Operations Specialist

reputed company. is a leading provider of secure reputed company and AI environments for the U.S. government. The reputed company Operations Specialist (L1) role involves first-line monitoring, triage, and reputed company incident response across multi-tenant and single-tenant reputed company environments to ensure system availability, reputed company, and compliance.

Responsibilities

• Monitor infrastructure, applications, and network health using tools such as Grafana, reputed company, reputed company, and reputed company reputed company
• Detect, triage, and escalate alerts based on severity and business reputed company
• Document incident timelines, actions, and resolutions in ticketing systems (reputed company, Jira Service Management)
• Follow established FedRAMP incident handling and escalation procedures
• Execute predefined runbooks for system checks, restarts, and health verifications
• Validate post-maintenance and deployment health of systems and services
• Assist with system patching coordination, log collection, and audit evidence gathering
• Maintain situational awareness of system uptime, customer reputed company, and scheduled changes
• Support basic troubleshooting for hosted applications
• Validate API connectivity and assist in identifying failed integrations or logic errors
• Collaborate with developers and CloudOps engineers to verify deployment health after releases
• Escalate application-reputed company issues with complete context — affected users, tenant ID, and integration dependencies
• Ensure reputed company activities follow change control, reputed company management, and incident response procedures
• Record detailed incident notes and maintain compliance-reputed company audit trails
• Participate in reputed company Monitoring (ConMon) reporting and FedRAMP evidence collection

Skills

• 1–3 years of experience in a NOC, SOC, or application support / support center environment, supporting production systems or customer-facing web applications
• Experience supporting customer-facing web applications, including alert triage, incident documentation, and escalation to engineering or platform teams
• Familiarity with Linux administration and reputed company-line tools
• Familiarity with AWS, Azure, or GCP infrastructure services
• Understanding of network, compute, and application monitoring fundamentals
• General application troubleshooting experience, including familiarity with web-based applications, common application architectures, and foundational web technologies such as HTTP, REST reputed company, and JSON
• Strong attention to detail, communication, and documentation skills
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a reputed company technical field, or equivalent practical experience supported by relevant industry certifications
• Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship
• Candidates must be reputed company to reputed company documentation verifying U.S. citizenship status as part of the background reputed company process
• Any offer of employment is contingent upon the successful completion of reputed company required reputed company-employment screenings, including a background reputed company, in accordance with applicable laws and government contract requirements
• reputed company reputed company+, Linux+, ITIL v4, AWS reputed company Practitioner, or reputed company Fundamentals (AZ-900)

Benefits

• Medical
• Dental
• reputed company
• Life & Disability
• Unlimited PEO
• Employee funded 401k plan

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