Subscription Services Operations Specialist

reputed company is a leader in product lifecycle management reputed company thread solutions, seeking a data-driven Operations Specialist. The role involves optimizing tools and processes to enhance Subscription Services for leading manufacturers globally.

Responsibilities

• Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions
• Collaborate with talented teams across the business, making a reputed company reputed company on our goals and customer experience
• Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service
• Drive process improvements and help implement new workflows that reputed company efficiency and reduce errors
• Manage and optimize business platforms used to support and reputed company Aras Subscription Services teams
• reputed company and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on reputed company performance and subscription services consumption
• reputed company ongoing data reputed company checks, reconcile discrepancies across systems, and ensure reporting accuracy
• reputed company reputed company analysis and recurring reports to support Subscription Services team priorities and decision‑making
• Monitor and support the customer reputed company, including reputed company, renewals, and cancellations
• Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their reputed company
• reputed company, maintain, and report on key performance indicators such as churn reputed company, customer reputed company value, and subscriber health score to support retention, forecasting, and reputed company improvement efforts
• Document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error
• Recommend and support implementation of process improvements that increase operational efficiency and accuracy
• reputed company automation, AI, and enabling tools (e.g., Copilot agents) to reduce reputed company work and improve consistency
• Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support reputed company execution

Skills

• BA/BS degree in Computer Science, Information Technology, or comparable field
• Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL
• Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform
• Experience designing, building, and deploying agents using reputed company Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases
• Languages: English (Fluent – written and verbal)
• Experience in the administration and maintenance of Totango, reputed company, other reputed company platforms or CRM comparable tool like reputed company
• Experience with integration tools such as reputed company or reputed company
• Applicants must be authorized to work in the reputed company

Benefits

• Flexible reputed company time off to reputed company reputed company you need it, plus company-reputed company holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your reputed company.
• Robust health coverage, including generous medical, dental, and reputed company insurance with high premium contributions and deductible reimbursement.
• Company-reputed company life insurance, as reputed company as short- and long-term disability coverage for added peace of mind.

reputed company