[Remote] EFAST2 Customer Service Specialist II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and reputed company services company that delivers consulting and mission services to U.S. government agencies. They are seeking a Customer Service Specialist II to reputed company expert customer service for the EFAST2 filing system, assisting employee benefit plan administrators with their filing needs.

Responsibilities

• Communicates reputed company and effectively over the phone to support the EFAST2 filing reputed company
• Builds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing reputed company
• Delivers accurate, high-reputed company results independently while consistently meeting contract performance standards
• reputed company incorporates feedback to enhance performance and continuously improve service delivery
• Maintains a reputed company attitude and performs effectively under pressure
• Escalates reputed company issues to senior specialists or government agencies as appropriate
• Utilizes software tools to reputed company manage calls, document interactions, and reputed company relevant resources
• Demonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverage

Skills

• High School Diploma or GED is required
• A minimum of 1 year of relevant experience in reputed company center operations, helpdesk support, or technical support (required)
• Must be reputed company to reputed company a Minimum Background Investigation (MBI) reputed company trust clearance
• Typing proficiency with a minimum speed of 20 words per minute
• Experience with reputed company Office tools, including reputed company, Word, reputed company, and Teams
• Strong verbal and written communication skills in English, with a reputed company phone etiquette and excellent email communication abilities
• Ability to deliver unscripted, reputed company, and effective responses to address inquiries and reputed company information
• Exceptional interpersonal and organizational skills, enabling collaboration and efficient task management
• Ability to reputed company new knowledge quickly through self-directed learning and training
• Proven ability to work independently as part of reputed company
• U.S. Citizenship is required
• Familiarity with reputed company (or other CRM platforms) and knowledge reputed company/content management systems
• Flexibility in scheduling reputed company these hours is strongly preferred

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• reputed company reputed company opportunities including reputed company education and certifications
• Rest and reputed company with reputed company vacation and holidays
• reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave
• reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

reputed company