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Claims Associate II

Remote, USA Full-time Posted 2026-04-22

Zurich Insurance is currently hiring a Claims Associate II to join their Workers’ Compensation Claims Team. This role involves managing a caseload of workers compensation claims and requires learning how to interpret policies and claims handling best practices.


Responsibilities

  • Manage workers compensation claims caseload that consists of low to moderate exposure
  • Interpret, investigate and evaluate policies and coverage issues
  • Claims handling and best practices
  • Build partnerships with customers and brokers
  • May be aligned to specific accounts

Skills

  • Bachelor's Degree and no prior experience required in the Claims area
  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
  • Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
  • Must obtain and maintain required adjuster license(s)
  • Experience with Microsoft Office
  • Insurance industry, medical terminology, or medical billing knowledge
  • Analytical and organizational skills
  • Ability to multi-task
  • Strong communication skills
  • Adapt to a changing environment

Benefits

  • Short-term incentive bonus eligibility set at 5%
  • Competitive pay and comprehensive benefits for employees and their families

Company Overview

  • Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. It was founded in 1872, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is http://www.zurich.com.

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