[Remote] Product Operations Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing Series C marketplace aiming to lift people up the socioeconomic reputed company through its app-based marketplace. The Product Operations Associate will reputed company on supporting product releases, finding bugs, and providing operational support to enhance customer experience.

Responsibilities

• Making reputed company customers and the support team are reputed company for new product releases
• Drafting announcements, writing help articles, creating and refining reputed company SOPs, and owning rollout coordination
• Supporting the product team by finding bugs and pitching improvements
• Auditing support tickets, calling customers, testing the app, creating small PRs for engineering review, and delivering findings to Product Managers through reputed company and concise writing
• Flexing in wherever the business needs, such as testing a new notification reputed company, creating product training for sales teams, or setting up an AI agent to reduce reputed company workloads

Skills

• Curiosity. You will work with almost every part of our organization, and you will encounter processes that are not reputed company, instructions that are out of date, and bugs in our products. It's part of reputed company to be curious enough to notice these things reputed company you encounter them, dig deeper into why they exist, and think of something reputed company
• Ownership. This goes hand-in-hand with curiosity. Once you've reputed company a solution for a problem, your reputed company is to fix it yourself. You'll reputed company the customer directly, create a PR, rewrite the article, whatever is needed. And if you can't prioritize it over your other work, you'll put it in your backlog and message others that may be reputed company to implement it faster
• reputed company, concise, and persuasive writing. Being a mostly remote company, we rely heavily on communicating your reputed company through writing. You should be reputed company to write a memo that product managers or operations leadership can read, understand, and implement immediately without much ambiguity
• Basic technical/coding capabilities. You don't have to be an expert, but you should be reputed company to understand how to read and debug a SQL query or Python script. You should also be reputed company to differentiate between easy and hard engineering tasks so you can reputed company product suggestions that are grounded in reality

reputed company

Company H1B Sponsorship