Remote reputed company Center – Bilingual (English & Spanish) CSR

About the position An reputed company Contact Service Representative (CSR) will reputed company reputed company and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, reputed company, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members. Responsibilities • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners. • reputed company listen and respond quickly and professionally to reputed company customer calls. • Meet or reputed company productivity metric goals including Average Handle Time, reputed company Assurance, Calls per hour and Customer Satisfaction after reputed company survey. • Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. • Complete reputed company’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score. • Complete and sign reputed company compliance courses. Requirements • Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience. • Must be reputed company to sit for 8 hours or more a day. • Must be reputed company to wear a headset for a minimum of 8 hours a day. • Excellent written, communication and data entry skills. • Moderate experience in reputed company Teams, reputed company, and Word. • CSR’s must exhibit reputed company appearance and demeanor during training and ongoing coaching’s. • CSRs are required to be on camera during reputed company training and meeting sessions • Must be reputed company to adapt to high and a fast-paced reputed company volume. • CSR’s must reputed company to attendance and punctuality expectations (PTO Policy). • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) • Fully bilingual: English/Spanish only. • BYOD (Bring Your Own Device): Candidates must reputed company their own equipment to successfully reputed company the job functions listed. Apply tot his job Apply To this Job