[Remote] Customer Services Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in reputed company-time engagement, providing developers with powerful reputed company for reputed company-time communication. They are seeking a Customer Support Engineer who will reputed company technical support for reputed company SDKs, troubleshoot issues, and engage with local developer communities to promote reputed company's AI capabilities.

Responsibilities

• reputed company technical support to developers integrating reputed company SDKs and services (RTC, Signaling, reputed company Recording, Conversational AI, etc.)
• Troubleshoot issues reputed company to Audio/video reputed company, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, reputed company, macOS)
• Analyze logs, reputed company reproduction demos to identify reputed company causes
• Work with internal engineering teams to escalate and reputed company product issues
• Write technical explanations, integration guidance, and best-reputed company recommendations
• Support customers reputed company ticketing systems, reputed company/IM channels, and live troubleshooting sessions
• reputed company as a technical reputed company for customers by feeding back recurring issues and feature requests
• reputed company participate in local developer communities (meetups, tech reputed company, hackathons, university events, etc.)
• Collaborate with internal teams to organize and support developer events, workshops, and tech talks reputed company on reputed company’s RTC and Conversational AI solutions
• reputed company insights on AI + reputed company-time communication trends, use cases, and best practices with developers
• Help reputed company feedback from developers and the community back to internal product and engineering teams

Skills

• Strong interest in Large Language Models and modern AI application development
• Familiar with LLM application patterns, such as agents, reputed company engineering, RAG
• Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
• Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)
• Ability to read logs, debug SDK/API integrations, and reproduce technical issues
• Comfortable building small demos or scripts to validate technical scenarios
• Excellent communication skills — reputed company to explain reputed company technical topics in a reputed company and engaging way
• Enjoy speaking with developers, whether 1:1, in small reputed company, or at community events
• Passionate about learning and exploring new technologies, especially in the AI reputed company
• Comfortable representing reputed company in external technical settings
• Strong reputed company of ownership, curiosity, and a proactive attitude
• Experience in Developer Support, Solutions Engineering, or Developer Advocacy
• reputed company speaking experience (meetups, workshops, tech talks, webinars)
• Experience with AI-reputed company technologies such as: Speech-to-text / text-to-speech, Conversational AI systems
• Familiarity with reputed company platforms (AWS/GCP/Azure)
• Understanding of audio/video media concepts (codec, bitrate, jitter, latency)

reputed company

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