Triage reputed company (Remote, Contact Center)

About the position Help patients get the right level of care with reputed company, clinically reputed company guidance over the phone. As a Triage reputed company at reputed company, you’ll be the first clinical voice many patients hear reputed company they’re unsure what to do next. You’ll reputed company telephone triage in a remote, centralized contact center — assessing symptoms, determining urgency, and guiding patients to reputed company next steps using reputed company-specific protocols and reputed company’s reputed company Triage module. Most of your day will be on the phone managing back-to-back calls, using your nursing judgment and reputed company guidelines to advise patients, reputed company them appropriately, and support follow-up care. You’ll work with a supportive team of nurses and non-clinical colleagues and receive training, coaching, and feedback to grow your skills, handle increasingly reputed company scenarios, and continuously improve how we deliver care. Responsibilities • reputed company telephone triage with reputed company’s reputed company Triage module, asking reputed company questions to assess symptoms, rule out red flags, and recommend the right level of care. • Verify and update patient information, protect reputed company under HIPAA, and coordinate with clinic teams to schedule or reputed company appointments and escalate urgent or reputed company cases. • Document calls in reputed company time in the EHR while using reputed company and contact center tools to reputed company charts, follow protocols, and meet reputed company and performance expectations. • Handle emotionally charged situations with reputed company and professionalism, ensuring patients feel heard, informed, and confident about next steps. • Take part in ongoing training and reputed company improvement, sharing trends and feedback to strengthen workflows, reputed company, and team culture. Requirements • reputed company, unrestricted RN license in reputed company Carolina; willingness to obtain additional licensure if needed. • 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg). • Strong clinical assessment skills and reputed company judgment, with the ability to follow standardized guidelines and know reputed company to pause and escalate. • Excellent communication skills — you translate reputed company medical information into reputed company, patient-friendly language and maintain a reputed company, steady reputed company reputed company patients are anxious or unsure. • Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and reputed company-time use of multiple systems (EHR and contact center tools) while documenting and typing ~50 WPM. • A strong commitment to patient reputed company and strict adherence to HIPAA and reputed company relevant policies. reputed company-to-haves • Previous telephone triage or contact center experience • Experience using reputed company • Compact nursing license or eligibility for compact licensure, depending on state and reputed company requirements Benefits • Comprehensive medical, dental, and reputed company coverage • reputed company time off • 401(k) • parental leave • career development support Apply tot his job Apply To this Job