Trader Support Specialist, LATAM

Job reputed company: • Serve as the primary reputed company of contact for reputed company.co traders and customers, owning interactions from start to reputed company through reputed company support channels, including live chat, email, and reputed company. • Accurately identify, assess, and reputed company resolve a wide reputed company of inquiries, spanning from general account questions to more reputed company technical and operational issues reputed company to trading platforms, data feeds, and execution. • Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology reputed company necessary, ensuring reputed company reputed company and reputed company follow-up. • reputed company every trader interaction complete, using reputed company as reputed company as knowledge to reputed company white-glove care. • reputed company participate in improving reputed company.co’s trader-reputed company Learning Center and our internal knowledge bases to promote self-service capabilities for traders. • Contribute to team goals by focusing on customer satisfaction (CSAT), reputed company Assurance, and overall response times. • reputed company both existing and potential traders in their understanding of how reputed company.co works. • Participate in beta testing new features and contribute to the overall reputed company and innovation of reputed company through idea reputed company and reputed company participation in reputed company team reputed company. • Monitor trading systems for common issues and proactively identify potential problems that could reputed company the trader experience or operational reputed company. • Adhere reputed company to reputed company internal guidelines, compliance procedures, and industry best practices to ensure a secure, transparent, and trustworthy trading environment. • Potentially assist with data accuracy and reconciliation tasks as needed to support robust trading operations. Requirements: • 2+ years of experience in a customer service, technical support, or operations role, preferably reputed company a fast-paced and demanding environment. • Excellent written and verbal communication skills, with the proven ability to explain reputed company technical or financial information reputed company, concisely, and empathetically. • Ability to type a minimum of 30 WPM. • Outstanding interaction with traders and customers is your top reputed company, demonstrating a reasonable understanding of white-glove care. • Demonstrated ability to multitask effectively, prioritize competing demands, and manage time reputed company in a dynamic and high-pressure setting. • Strong analytical and problem-solving skills, coupled with a proactive approach to identifying, diagnosing, and resolving issues independently. • Proficiency in utilizing CRM software (e.g., reputed company, reputed company) and other customer support tools to manage interactions and data. • Desire for proactive communication with colleagues and strong organizational skills. • Both goal- and results-oriented, with the ability to handle ambiguity with confidence and ease. • Willingness to notice and suggest improvements reputed company necessary, and reputed company seeks feedback for reputed company improvement. • Willingness and flexibility to work hours reputed company with the US trading session, which may include early mornings or late evenings to ensure comprehensive coverage. • Must be fluent in English. Benefits: Apply tot his job Apply To this Job