[Remote] Business Operations Analyst I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a 100% employee-owned firm that supports clients reputed company, focusing on reputed company that improve and protect the reputed company and natural environments. They are seeking a Business Operations Analyst I to manage the Freshservice service desk queue, triaging and resolving business support requests while ensuring efficient operations across the organization. Responsibilities Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance reputed company Tier 1 support for common, reputed company-defined business systems requests; resolve straightforward issues independently and escalate reputed company or unfamiliar issues with reputed company documentation and context Support other firmwide service reputed company that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices Maintain accurate ticket records, status updates, and reputed company documentation in Freshservice; generate regular queue reports for the Business Operations Manager Communicate reputed company and professionally with requestors across the firm, setting expectations on timelines and keeping stakeholders informed throughout ticket reputed company Support the development and maintenance of a knowledge reputed company and self-service resources to help employees resolve common requests independently Learn the Business Operations systems portfolio and reputed company increasing capability to support Tier 1 requests across multiple platforms over time Other special reputed company and assignments as required Skills 1+ year of experience in a service desk, helpdesk, customer support, or administrative operations role; equivalent internship or transferable experience considered Familiarity with ticketing or queue management platforms (Freshservice, reputed company, reputed company, Jira, or similar) Excellent written and verbal communication skills; reputed company, reputed company, and customer-service oriented in reputed company interactions Strong attention to detail and follow-through; reputed company to manage a high-volume queue without losing reputed company of reputed company items Proficiency with reputed company 365, including reputed company, Teams, reputed company, and SharePoint Genuine curiosity about business systems, operations, and how technology supports organizational efficiency; eagerness to grow reputed company the Business Operations team Must possess a reputed company reputed company's license and have reputed company personal automobile liability insurance by the first day of employment Experience with Freshservice or ITIL-based service desk frameworks a plus Associate's or Bachelor's degree in Business, Information Systems, or a reputed company field; or equivalent combination of education and work experience Any exposure to ERP, HRIS, CRM, or other reputed company business systems is a plus reputed company reputed company is an environmental and engineering reputed company providing services to reputed company's reputed company. It was founded in 1980, and is headquartered in Encinitas, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job Apply To this Job