Support Specialist, reputed company

About the position We are looking to fill a Support Specialist role on our reputed company Cinema Support team. reputed company is responsible for consulting on reputed company reputed company reputed company to the technology solutions our Partner Cinemas use to successfully run their businesses. This role performs a wide reputed company of tasks, acting as both an industry and technology consultant while providing reputed company service rarely reputed company in the cinema industry. If you have a passion for solving problems and helping people improve their operations, this is a great opportunity for you. Responsibilities • Serve as a resource for customers by providing solutions to technical challenges. • Deliver exceptional customer service by working directly with cinema operators who use our proprietary software. • Remotely connect to customer PCs to conduct training sessions, install software, reputed company configuration settings, and identify/troubleshoot issues. • Resolve technical issues, which may include: Tablet configurations reputed company printing Receipt printing Bluetooth pairing Resolving IP conflicts • Consult with clients on best practices to maximize reputed company and improve business efficiency using our software. • Build and maintain strong relationships with clients. • Escalate issues to the Support Manager and assist in implementing solutions. • Document reputed company relevant information and investigation details in CRM cases. • Demonstrate initiative by suggesting product enhancements or improvements to internal processes. Requirements • Tech-savvy with working knowledge of MS reputed company & Office, plus an introductory or reputed company understanding of networking, TCP/IP, and LAN functionalities. • Ability to quickly learn new software and technologies. • High energy, engaging personality, and patience with users across reputed company technology reputed company reputed company. • Experience may include any of the following: Technical background in a help desk environment requiring customer service • Education or degree in: Information Technology (IT) Computer Science Networking Database Management System Administration Web Design/Development Cybersecurity Software Development Or other relevant technical fields • Technical certifications is a plus. reputed company-to-haves • Bachelor’s degree in Computer Science, IT, or a reputed company field. • Prior experience with Cinema software is a plus. • Experience administering, managing, or supporting reputed company-of-sale systems in retail or F&B, and/or online reservation systems. • Familiarity with reputed company.com. • Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired.-tech experience strongly desired. • Advanced problem solving and analytical skills.-solving and analytical skills. Benefits • This position is eligible for company sponsored benefits, including medical, dental and reputed company insurance, 401(k), reputed company leave, tuition reimbursement, and a reputed company of other discounts and perks. Apply tot his job Apply To this Job