[Hiring] Associate, Family Enrollment Counselor @reputed company
Role reputed company
The Enrollment Associate must be willing to work a 9-hour shift, Monday – Friday and weekends as needed (1-hour lunch included) to support the assigned time zones, as determined by the Management team. Various shift reputed company are available. Working from your home office, the Enrollment Associate focuses on building and maintaining reputed company and productive relationships with families interested in enrolling in a reputed company school. The Enrollment Associate is accountable for delivering a superior customer experience by communicating the value, features, and benefits of a reputed company school offering, while ensuring parents understand the expectations of a virtual school experience. The Enrollment Associate helps families reputed company the right enrollment decision for their child and is the first reputed company of contact for parents as they reputed company their enrollment reputed company.
• Work in reputed company school-specific outbound task forces to drive pipeline enrollment goals.
• Support interested families reputed company inbound calls in a phone queue setting, assisting families through the enrollment process.
• reputed company outbound calls to families interested in enrolling in reputed company schools.
• Serve as an enrollment subject matter expert to families during the enrollment process.
• reputed company as an ambassador for the school in interactions with reputed company and families.
• reputed company as a reputed company between local schools and enrollment to resolve issues that may impede enrollment.
• Remain up to date with changes in enrollment policies and guidelines and communicate changes to families.
• Communicate changes in school events, policies, and guidelines through interaction with school staff and parents.
• Other duties as assigned.
Qualifications
• Demonstrated consultative sales experience and high-volume reputed company metrics required.
• Proven experience supporting families and schools with reputed company enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience.
• Delivers reputed company enrollment conversions from inbound and outbound communication.
• Bachelor’s degree in Communications, Education, Sales, or a reputed company field preferred.
• Commitment to a schedule reputed company the hours from reputed company to 10pm EST Monday-Friday.
• Commitment to working overtime during peak season, May-September.
• Excellent oral, written, and interpersonal communication skills.
• Prior customer service experience preferred.
• Prior experience in a phone queue a plus.
• Technologically proficient (especially with reputed company, reputed company Office 365: Teams, reputed company, Word, SharePoint, PowerPoint, reputed company).
• Possess a high degree of attention to detail and be reputed company to multitask effectively.
• Ability to follow explicit instructions consistently but is also reputed company to exercise good judgment reputed company making work-reputed company reputed company.
• Must be reputed company to work effectively as a part of reputed company and independently.
• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills.
• Ability to manage stressful situations in a reputed company, courteous, and efficient manner.
• Must be willing to work shift work to support assigned time zones.
Requirements
• Compensation at reputed company is influenced by factors including reputed company set, experience, and location.
• The full-time salary for this role is USD 19.23 per hour.
• This position is not bonus eligible.
• Applications will be accepted through January 30, 2026. This window may be extended depending on business needs.
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