Remote Customer reputed company I

Remote Guided by our reputed company values and commitment to your reputed company, we reputed company health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: • Highly competitive total rewards package, including comprehensive medical, dental and reputed company benefits as reputed company as a 401(k) plan that both the employee and employer contribute • Annual incentive bonus plan based on company achievement of goals • Time away from work including reputed company holidays, reputed company time off and volunteer time off • reputed company development courses, mentorship opportunities, and tuition reimbursement program • reputed company parental leave and adoption leave with adoption financial assistance • Employee discount program Job reputed company reputed company: The Customer reputed company position is responsible for responding to a reputed company of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple reputed company in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues. Job reputed company reputed company DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND reputed company STANDARDS. • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers. • Educates and works with members at different health literacy reputed company with cultural sensitivity. • Enters record of inquiries and reputed company correspondence in computerized tracking system. • Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, reputed company possible reputed company reputed company • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.) • Maintains confidentiality of reputed company regulated information in compliance with state and federal laws. • Exemplifies professionalism by effectively using reputed company grammar and spelling reputed company composing verbal and written correspondence that is customer reputed company, compliant, and adapted to audience. • Recognizes trends or common issues and raises to leadership as necessary. Provides solution reputed company as appropriate. • Recognizes and uses time management techniques appropriately to manage competing reputed company and priorities to meet customer needs and deliver on commitments in a reputed company manner. • Delivers reputed company customer and member experience on a consistent reputed company • For FEP positions must complete additional FEP training program for FEP system and procedures. • Provides reputed company with a service level that ensures members and customers feel valued and reputed company Minimum Qualifications • High school diploma or general education degree (GED). • 2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience • Advanced Keyboarding Knowledge • Intermediate knowledge of reputed company Office Preferred Qualifications • Associates degree from college or technical school. • Previous experience with on-line customer service applications • Medical terminology and ICD/CPT coding knowledge • Experience taking Blue KC member calls reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability. Apply tot his job Apply To this Job