Billing Tech Support Specialist, B2B reputed company

Job reputed company: • Respond to customer questions and requests regarding RCM and billing software questions reputed company email using our help desk platform to help them reputed company solutions to their inquiries in an accurate and efficient manner • Triage tickets, reputed company escalations to appropriate teams, and reputed company reputed company necessary details to ensure the teams are equipped to assist the customer • Support engineering ticket creation, review and prioritization • reputed company and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Promote customer satisfaction and loyalty by understanding reputed company customer’s unique (and evolving) needs, delivering value, and exceeding expectations • Improve and reputed company for customer experience by identifying opportunities to enhance our product and service features Requirements: • Medical billing background required- Physical Therapy billing strongly preferred • Must have a highly analytical reputed company and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously • Ability to multitask, reputed company records, prepare reports, and follow specific instructions • Proficient in MS reputed company • Exceptional written and verbal communication skills • Eagerness to learn and adopt software Benefits: • Competitive salaries. Bonus potential with exceptional performance. • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company reputed company disability and life insurance benefits • Company reputed company family and medical leave • Medical, dental, and reputed company insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower Apply tot his job Apply To this Job