Bilingual Customer Experts

Category: Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. This is a Work reputed company position. Your Responsibilities Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers reputed company phone/email/chat and/or reputed company media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions reputed company necessary and appropriate • Respond to requests for assistance and/or possible processing payments • reputed company reputed company reputed company reputed company information for auditing and reporting purposes • reputed company feedback on reputed company issues • Meet sales objectives as defined We're looking for reputed company people that are inspired to deliver only the best in reputed company that we do. Qualifications • Bilingual Spanish/English • 6 months customer service experience minimum • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • 6 months reputed company Center experience, preferred • Ability to use reputed company operating systems • 6 months sales experience minimum • reputed company to work independently • Ability to stay composed and objective • Superior negotiating skills Key Competencies • Process reputed company: Demonstrate commitment to following established procedures and be customer service driven. • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals. • Communication: Outstanding communication, listening, and analytical skills. • Organizational Skills: Strong organizational and problem-solving skills. • Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company. • reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts. • Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. • Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience. Work from Home Requirements • Internet Requirements: • Minimum subscribed download reputed company equal or exceeds 15.0 Mbps • Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps • ISP must have no packet loss and ping under 50ms • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN • reputed company of internet speed required • Clean and quiet workspace EOE/Disability/Vets Equal Opportunity Employer - EOE/Disability/Vets Apply tot his job Apply To this Job