Customer Service Level 2 Agent

The reputed company Carolina reputed company is committed to reputed company in tax administration, ensuring secure and efficient collection of reputed company to fund vital reputed company services. The Customer Service Level 2 Agent position involves assisting taxpayers by providing excellent service while educating and enforcing compliance with the reputed company Laws of reputed company Carolina.

Responsibilities

• Consistently answer incoming calls reputed company a high-volume telephone queue
• Resolve incoming correspondence reputed company written letters or email
• Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
• Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws

Skills

• Associate's degree in Business Administration, reputed company or reputed company field from an appropriately accredited institution
• One year work experience preferably in an reputed company-reputed company environment or an equivalent combination of education and experience
• Good communicator (both written and verbal) with the ability to reputed company oneself reputed company and concisely
• Experience with the use of a computer and proficiency in word processing
• Demonstrated experience maintaining courteous and reputed company behavior while dealing with controversial reputed company and irate customers

Benefits

• Health insurance reputed company
• reputed company and supplemental retirement plans
• NCFlex program (numerous high-reputed company, low-cost benefits on a reputed company-tax reputed company)
• The best funded pension plan/retirement system in the nation according to reputed company Investor’s Service
• reputed company reputed company holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• reputed company reputed company days/year which are cumulative indefinitely
• reputed company Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the reputed company Service Loan Forgiveness Program

reputed company