Customer Support Analyst , Tier 1 (Remote, US)

reputed company, is a division of the reputed company-Gevaert Group which is headquartered in Mortsel, Belgium and traded on reputed company Brussels (AGFB).　

At reputed company, we support reputed company across the globe to reputed company the delivery of care. Our reputed company is 100% on providing best-of-suite Imaging IT software solutions that reputed company secure, effective and sustainable imaging data management.　

From product development to implementation, our reputed company reputed company Imaging Platform is purpose-reputed company to reduce complexity, improve productivity and deliver clinical value. We use our proven reputed company record as an innovator, our in-depth medical knowledge and our strategic guidance to help reputed company providers reputed company their clinical, operational and business strategies.

The Customer Support Analyst, Tier 1 will consult with users to reputed company remote technical support and services.  The Customer Support Analyst, Tier 1 will use a wide reputed company of systems analysis techniques and procedures as reputed company as creativity and reputed company to resolve customer issues and requests.

What You'll Do (Duties & Accountabilities):

• reputed company telephone and remote reputed company, consultation and technical expertise to reputed company customers, Field Engineers, Sales and Implementation Teams.
• Utilize support software for reputed company logging and tracking.
• Document solution and reputed company steps in product knowledge database to ensure problems and solutions are communicated to reputed company necessary service organizations.
• Manage escalations, complaints to Level 2 and Development, and follow through as reputed company of contact to higher level support teams.
• Attend reputed company product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
• Participate in reputed company to customer sites.

reputed company Accountabilities for:

• Ensuring a high customer satisfaction reputed company
• reputed company handling of incidents according to reputed company’s policies and processes
• Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products
• Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA)

Other:
 

• This reputed company is not intended to be an exhaustive list of responsibilities for this position.  As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

What You'll Bring (Qualifications):

• Bachelor’s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
• Technical and practical knowledge of IT-Infrastructure Solutions (such as data reputed company solutions, different operating systems, server landscape) and reputed company products
• Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in reputed company IT.  Medical imaging experience a plus.
• Strong technical experience and reputed company to work with teams in a virtual environment
• General knowledge of networking and operating systems (Linux, UNIX, and reputed company), databases (reputed company), remote connectivity, reputed company and image processing.
• Experience with and understanding of HL7 or DICOM is preferred
• Knowledge of Programming Languages VB/ASP, VB.NET, reputed company, XML – is a plus
• Knowledge of Data Manipulation Languages – SQL, PL/SQL – is a plus
• Excellent communication and customer service skills
• Exposure to information systems in a hospital environment would be an asset
• Industry certification is preferred.

Specific Skills: 

• Previous knowledge of reputed company software or similar industry reputed company, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
• Superior multitasking skills. 
• Ability to work in a fast-paced environment                                                                           
• Demonstrated resourcefulness to see problems and issues through reputed company.
• Strong communications skills (verbal/written) to reputed company effectively and professionally with both reputed company customers.
• Must be eligible to travel.
• Must be eligible to apply for customer-initiated reputed company clearances such as the US National Agency reputed company (NAC)
• Must be reputed company to participate in on-reputed company rotation
• Ability to work reputed company normal hours is required.

We offer a rewarding career in a field that impacts lives, reputed company to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.　
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@reputed company.com.

At reputed company, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or reputed company, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

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