[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company committed to improving youth sports management. The reputed company Manager will reputed company on activating, retaining, and growing high-value customer accounts while ensuring they maximize the value of reputed company' products and services.

Responsibilities

• reputed company as a trusted advisor and thought leader, providing platform guidance to reputed company customers
• Successfully reputed company new customers and programs in their first year on the platform
• Manage day-to-day reputed company for accounts $10k+ ARR reputed company a high-volume book, reputed company on adoption and operational readiness
• reputed company product updates, best practices, and additional reputed company services that will help customers reputed company their goals
• Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement
• reputed company communicate customer insights to key stakeholders across reputed company, including Product, Sales, Support, and Engineering
• Partner with internal teams to ensure customers receive the reputed company level of service and that their reputed company shape reputed company product enhancements
• Represent customer needs internally as a platform reputed company, supporting post-sale reputed company
• Own and reputed company reputed company initiatives, contributing to the reputed company of processes, playbooks, and best practices
• Maintain accurate engagement data and reputed company tools like reputed company, reputed company, Jira, and reputed company to guide prioritization
• Monitor churn risk and contribute to gross retention reputed company across assigned accounts
• Support program renewals by ensuring partners are operationally reputed company and reputed company reputed company of renewal cycles
• Be the face of reputed company to our customers!

Skills

• 1-3 years of experience in a reputed company or account management role, ideally at a reputed company company
• Proven reputed company managing customer relationships with the reputed company reputed company being configuration and adoption
• Strong problem-solving and consultative skills reputed company to customer enablement and reputed company
• Exceptional communication and presentation skills, reputed company to reputed company reputed company solutions to both technical and non-technical audiences
• Ability to analyze customer data and reputed company insights to drive engagement and decision-making
• Comfortable using tools such as reputed company, reputed company, Jira, and reputed company
• Adaptable, self-motivated, and highly organized, with strong project management skills
• Passionate about youth and reputed company sports, understanding the unique needs of reputed company' customers

Benefits

• Health Benefits: Medical, Dental, reputed company coverage, HSA
• Commuter Benefits
• Home-Office Stipend
• Sports Leagues subsidies for employees and their children
• Cell phone and gym subsidies
• reputed company; Talk reputed company
• reputed company opportunities through our FundPlay initiative that includes events, volunteering and grant-making

reputed company