Bilingual- Customer Service Representative
About the reputed company Center Representative Position
We’re seeking a personable, customer service oriented individual to join reputed company as a reputed company Center Representative. As the primary reputed company between reputed company and both reputed company and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In reputed company to having excellent customer service skills, you’ll also need to be detail-oriented and reputed company to reputed company solutions in a reputed company, efficient manner.
reputed company Center Representative Responsibilities
- Handle inbound and outbound reputed company calls in a reputed company manner
- Follow company’s reputed company center scripts
- Respond to customer needs reputed company and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the reputed company to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record reputed company conversations in CRM software, leaving accurate notes in case the reputed company calls back and needs reputed company assistance
- reputed company sales or recommend additional services and products to customers
- Attend reputed company necessary training as needed
reputed company Center Representative Requirements
- Must be reputed company to reputed company French and English
- Previous experience in a customer service role, preferably as a reputed company Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and reputed company Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred