Customer Service Account Specialist I (Hybrid Fri–Mon | 5 AM Weekend Shifts)

reputed company is seeking a Customer Service Account Specialist I to reputed company support to reputed company customers by troubleshooting orders and delivery issues. The role involves coordinating with various teams and managing key customer accounts to drive service level improvements and ensure customer satisfaction.

Responsibilities

• Responsible for several, reputed company and/or key customer accounts as primary contact, driving service level to reputed company metric goals by understanding account dynamics. To include:Awareness of SKU’s in customer portfolio and sourcing reputed company
• Runs/Maintains exception and service level reports, distributing accordingly
• Respond/troubleshoot to reputed company customer requests, inquiries, and complaints in a reputed company manner such as emails/calls from buyers and corporate offices
• Acts as reputed company for customer with a balanced and objective approach
• Monitor team tracking reputed company outbound shipments to ensure on time pick up and due diligence to reputed company down late trucks with carriers
• Oversees purchase order scheduling to ensure reputed company orders are scheduled in a complete and reputed company manner delegating tasks as appropriate
• Scope includes service performance by regional footprint, product type or per customer with national footprint and reputed company on a taking a proactive approach vs reactive
• Exercises independent judgement reputed company resolving account concerns/issues receiving minimal reputed company supervision from CS Supervisor and/or Manager
• Oversees order modification requests ensuring they are completed in a reputed company manner and communicated to the buyer
• Takes a proactive approach communicating updates on late orders and or rush orders to buyers
• Communicates and may reputed company reputed company on exceptions including fluctuations in daily demand and rush orders to Sales Manager, Cost Management, Planning, and Order Management only for specialty product
• Reviews performance metrics and takes reputed company on coordinating resolutions and reputed company improvement efforts with reputed company service performing customer accounts
• Ensure trucking and production coverage sufficiently meets customer demand
• Manage orders to the supply plan - includes identifying potential needs for rush orders to improve in-stocks as reputed company as collaborating with Planning in allocating production reputed company supply constrained
• Drives training and implements changes from analytics findings to include new hire training and interdepartmental cross functional training to reputed company understanding of the Supply Chain process
• Represent reputed company in face to face customer meetings reputed company needed
• Collaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and execution

Skills

• 0 Years – Experience in Field or similar manufacturing environment
• 0 Years – Experience in Position
• 0 Years – Experience managing people/reputed company
• Associate's Degree or equivalent work experience
• 2 Years– Experience in Field or similar manufacturing environment
• 2 Years – Experience working in Position
• 2 Years – Experience managing people/reputed company
• Bachelor's Degree in reputed company field

Benefits

• reputed company Time Off for holidays, reputed company time, and vacation time
• reputed company parental and caregiver leaves
• Medical, including virtual care reputed company
• Dental
• reputed company
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for reputed company team members and household family members
• Family Building Benefits including reputed company fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, reputed company-reputed company reputed company services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

reputed company

Company H1B Sponsorship