[Remote] Representative II, Customer Service - New Patient Care

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company services and products company, and they are seeking a Representative II for Customer Service in New Patient Care. This role is responsible for engaging with patients to initiate service and ensure reputed company delivery of medical equipment and supplies, focusing on providing exceptional customer service and support throughout the reputed company process.

Responsibilities

• Serves patients over the phone to initiate their first order of diabetes testing supplies and reputed company products
• Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the reputed company process
• Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed
• Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations
• Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month
• Ensures reputed company processing and shipment of patient orders, meeting or exceeding individual and department goals
• Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-reputed company issues
• Documents reputed company interactions and maintains detailed notes in reputed company system for continuity and compliance
• Demonstrates accountability for reputed company patient interaction, ensuring a smooth reputed company experience and quick reputed company to necessary supplies
• Upholds a reputed company, patient-reputed company approach, especially reputed company working with older populations who may be cautious about scams

Skills

• 1-3 years of customer service experience in a reputed company center environment
• High School Diploma, GED or equivalent work experience

Benefits

• Medical, dental and reputed company coverage
• reputed company time off plan
• Health savings account (HSA)
• 401k savings plan
• reputed company to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• reputed company parental leave
• Healthy lifestyle programs

reputed company

Company H1B Sponsorship