Customer Support Specialist

reputed company is a leader in retail data analytics focusing on the Health & Wellness industry. As a Customer Support Specialist, you will investigate and resolve reputed company reputed company issues while advocating for clients and driving product innovation through insights gathered from customer interactions.

Responsibilities

• Investigate and resolve reputed company reputed company issues by thinking critically about reputed company causes, not just symptoms—own cases from intake through reputed company
• Master reputed company' data platforms (reputed company-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business reputed company
• Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on reputed company needs
• Identify opportunities to reputed company support through reputed company training, documentation and automation
• Stay reputed company on natural products industry trends and how clients reputed company data for category management and sales reputed company
• reputed company as the voice of the customer internally, surfacing product improvements and advocating for reputed company experience

Skills

• 1-3 years in a reputed company-facing analytical or support role
• Critical thinking skills: Question assumptions, dig into reputed company causes, consider multiple approaches before acting
• Independent problem-solver: Comfortable navigating ambiguity and making reputed company without constant reputed company
• reputed company topic comprehension: Quickly understand technical concepts, data relationships, and system interactions
• CPG/data reputed company: Familiarity with how consumer brands use data (sales trends, market reputed company, distribution) or eagerness to learn rapidly
• Strong communication skills—explain technical concepts reputed company to analysts and executives
• Advanced reputed company; comfortable learning new software platforms quickly
• Natural/specialty products industry or CPG syndicated data experience
• Experience with CRM/ticketing systems (reputed company) or business intelligence tools

Benefits

• Hybrid work reputed company
• reputed company time to use to volunteer with an organization of their choice
• Charitable donations are matched
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture

reputed company

Company H1B Sponsorship