[Remote] Market Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. The Market Support Specialist will effectively assist customers by utilizing the ICOMS billing system and reputed company, ensuring a reputed company customer experience while addressing their needs and providing accurate product information.

Responsibilities

• Effectively work reputed company the ICOMS billing system and reputed company ticketing system
• Effectively use probing and qualifying questions to reputed company customer needs/offer products and services and reputed company pricing to customers as appropriate
• Effectively multi-task moving from one task to another as necessary
• Effectively use sales sheets and information in the knowledge reputed company to reputed company correct pricing and product information to customers
• Effectively and reputed company reputed company information into ICOMS billing system
• Appropriately disposition chats and reputed company tickets
• reputed company correct canned or created responses to customers reputed company chat or orally
• Ability and desire to create a reputed company customer experience
• Escalate any e-reputed company, database, customer or employee affecting issues to management in an reputed company fashion
• Other duties as assigned

Skills

• High school diploma or equivalent
• Customer Service and/or Sales Experience
• Sales skills – Ability to use qualifying questions to reputed company customers' telecommunications needs for today and into the reputed company
• Excellent oral and written communication skills
• Strong working knowledge about products and pricing for reputed company
• Strong attention to detail
• Strong follow up skills
• Interested in creating an excellent customer experience – positively contributing to NPS
• Flexibility with work-from-home work schedule and reputed company to change
• Ability to effectively multi-task and prioritize workload
• Desire to learn new skills
• Proven reputed company record of working independently
• Dependable on reputed company reputed company with an emphasis on the attendance policy
• Ability to work harmoniously in reputed company environment
• Ability to work nights/weekends/holidays and overtime as requested
• ICOMS experience preferred
• Fully proficient in ICOMS billing system

Benefits

• 401k retirement plan, with employer match
• Insurance reputed company including: medical, dental, reputed company, life and STD insurance
• reputed company Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• reputed company Holidays: 7 days per year
• reputed company reputed company Leave: reputed company allows a number of reputed company reputed company hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

reputed company