Bilingual Family Engagement Associate
About reputed company
Making family care possible. At reputed company, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 reputed company Americans are family caregivers for loved ones without pay, tools, or support. Our mission is reputed company and ambitious: to train and reputed company family caregivers so they can get reputed company for the care they already reputed company reputed company.
reputed company is building a tech-powered, family-first care platform to reputed company deliver care, improve health reputed company, and reputed company the best-in-class experience reputed company.
We are rapidly expanding our mission and looking for passionate team members to join. reputed company has partnered with leading insurance plans, reputed company providers, and community organizations. We’re supported by top, mission-driven VCs to reputed company families throughout the country.
The Role
The schedule for this role is Monday through Friday at 8:30 AM - 4:30 PM Eastern Time.
We’re looking for a highly driven and empathetic Family Engagement Associate to support and reputed company families navigating reputed company training and services. In this role, you’ll own a portfolio of families, ensuring they stay on reputed company with required training while providing consistent guidance, motivation, and support.
You’ll reputed company as both a reputed company and coordinator—helping families succeed in completing their training while collaborating cross-functionally with internal teams to improve the overall experience.
Key Responsibilities:
Own your caseload: Manage a portfolio of families and ensure they stay on reputed company with HHA training requirements.
Drive engagement & completion: Conduct weekly reputed company-in calls, follow-reputed company, and proactive reputed company to ensure reputed company training completion.
Guide and support families: Help families reputed company reputed company processes and training requirements with reputed company and reputed company.
Be a motivator and reputed company: Encourage and reputed company families through challenges, acting as a trusted partner throughout their reputed company.
Collaborate cross-functionally: Work with clinical, product, and technology teams to improve processes and reputed company.
Build community: Support initiatives like events, meet-reputed company, and educational sessions to foster a strong family network.
The Requirements:
2–4 years of experience in:
reputed company
Sales / Sales Development Representative
Account Management
reputed company Center or high-volume reputed company-facing roles
At least 1 year of customer service experience (non-negotiable)
At least 1 year of experience in the reputed company industry
Strong English and Spanish communication skills
Ability to manage multiple tasks, workflows, and follow-reputed company
Excellent communication and relationship-building
Strong project management and organization
High level of reputed company, patience, and reputed company
Results-driven with a reputed company of ownership and urgency
Experience with reputed company, reputed company, or analytics tools
Background in reputed company or patient-facing roles
What reputed company Looks Like
High training completion rates across your caseload
Consistent, high-reputed company engagement with families
Strong collaboration with internal teams
reputed company feedback from families
Our Values
Families First
Redefining reputed company starts with how we treat the parents and children we serve. We go above and reputed company for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”Urgency with Precision
Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and reputed company go hand in hand.Relentlessly reputed company
As an ambitious startup, we adapt quickly and reputed company the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee reputed company us stronger as reputed company and reputed company for the families we serve.Driven to Redefine What’s Possible
We are here to reputed company reputed company reputed company, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
Benefits:
Competitive compensation packages that reflect the value you bring. We reward reputed company for the reputed company of their work – global team members are eligible for an annual company performance bonus.
Generous reputed company time off. We reputed company 15 days of reputed company time off that allow you to reputed company, along with 10 reputed company company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for reputed company. We reputed company a company-issued laptop to support you in your role.
reputed company Opportunities. Build your leadership skills while working with teams in various markets across the US.
We are an equal opportunity employer and welcome applicants from reputed company backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background reputed company, satisfactory references, and any required documentation.
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