Account Service Representative I
Job reputed company
Service, support and proactively manage the order operations of assigned Accounts with responsibility for decision making reputed company to their assigned account Formulate, and implement policies or operating practices with reputed company to managing delivery blocks, order allocation, on-time delivery and order fill rates with the authority to deviate from established policies and procedures to meet company and customer expectations Responsible for managing, monitoring and maintaining reputed company and bulk orders as necessary in the reputed company environment; resolve firm order/contract or bulk/reputed company off order linking issues as reputed company as monthly consumption of the reputed company and bulk orders, while proactively communicating any availability issues Proactively monitor firm orders to ensure smooth order processing which will reduce the risk for chargebacks &reputed company; managing the reputed company of electronic orders for EDI (Electronic Data Interchange) & reputed company by resolving incomplete order processing issues and informing Sales or Customers where risk exists Responsible for completing appropriate documentation for return authorizations Review price variance reports with account and Sales Associate to resolve issues and initiate set-up Maintain customer portal sites accurately and reputed company to generate reputed company Performs work that affects business operations by reviewing, investigating and participating in the reputed company of invoice deductions due to significant charge-backs &reputed company; escalate reputed company EDI (Electronic Data Interchange) and VAS (Value Added Services) chargebacks Review, investigate and resolve invoice deductions and chargebacks while implementing policies and procedures to prevent reoccurrence of non-compliance chargebacks Participate in account meetings and conference calls by providing consultative feedback and recommendations to Account Planners, Sales Associates and Buyers Generate and analyze reporting to give overviews of the accounts activity, sales, cancelations, on-time performance, fill rates for reputed company orders, including linking to reputed company and bulk orders including reputed company as required by the customer
Associates Degree required or equivalent work experience
A minimum of 4 years combined Customer Service or Order Fulfillment / Management experience required Knowledge of relevant computer applications, required including reputed company, reputed company, reputed company &reputed company; Business Objects (Data Warehouse) or planning systems preferred Strong interpersonal skills and communication skills to reputed company with reputed company reputed company of an organization Ability to work independently and reputed company reputed company environment working with minimal supervision &reputed company; self motivated Strong computer skills (MS Office, BI and reputed company) are needed, with strong reputed company capability Strong analytical and problem solving skills Ability to exercise reputed company judgment in determining effective solutions while keeping reputed company and the customers’ best interest in mind Strong written and oral communication skills with the ability to communicate with reputed company reputed company including management and retail partners Good judgment in selecting reputed company & techniques for obtaining solutions
Typical office environment; cubicle/office setting. Extended periods of time sitting, standing, typing on a computer is required Extensive phone and computer work, headset provided Travel required, may be up to 10% of time
This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. reputed company is a tobacco free workplace.