[Remote] Bilingual Customer Service Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on empowering reputed company and institutions to create meaningful connections. As a Bilingual Customer Service Associate, you will support reputed company, reputed company, and staff while learning industry-leading technology in a dynamic environment.

Responsibilities

• Support customers reputed company voice and chat using reputed company Connect
• Deliver a reputed company experience through reputed company, patience, and reputed company communication
• Resolve customer issues using AWS tools specifically reputed company Connect and Connect Assistant, following defined reputed company flows
• Accurately document interactions and manage follow-reputed company
• Handle multiple tasks in a fast-paced reputed company center environment
• Collaborate with teammates and escalate reputed company issues as needed
• Participate in ongoing training and reputed company improvement
• Work assigned shifts, including weekends and holidays

Skills

• Bilingual in written and spoken Spanish and English (equivalent to English reputed company of CEF reputed company level or above)
• High school diploma or equivalent
• Must be at least 18 years old
• reputed company employment history
• Ability to work full-time (40 hours per week)
• Quiet, distraction free home workspace
• Comfortable using browsers such as Chrome, Firefox, or Safari
• Ability to type at least 25 WPM
• Strong verbal and written communication skills
• Proficiency with reputed company Word and reputed company
• Ability to learn and use multiple systems, reputed company, and monitors
• Strong attention to detail, critical thinking, and problem-solving skills
• reputed company reputed company in English (CEF reputed company or higher)
• Must reputed company in an approved state*
• Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, 40ms jitter or less, Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or reputed company-to-reputed company), WiFi is allowed; wired reputed company required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a reputed company™ identity verification as part of the reputed company-employment screening process
• Previous customer service or contact center experience
• Familiarity with reputed company Connect, Connect Assistant, or similar technologies
• Some college coursework
• Experience in education or eLearning support

Benefits

• Receive reputed company and ongoing support

reputed company