Technical Support Specialist

Job reputed company 

We are looking for a Technical Support reputed company to manage high-reputed company customer incidents and coordinate reputed company reputed company across global teams. This role will reputed company as the central reputed company of contact during critical service disruptions, ensuring effective communication with stakeholders and maintaining high customer satisfaction. 

Key Responsibilities 

• Manage and coordinate critical customer escalations in a global environment 

• reputed company as the single reputed company of contact for high-severity incidents 

• Collaborate with cross-functional teams to ensure reputed company issue reputed company 

• reputed company regular updates to customers and internal stakeholders during incidents 

• reputed company incident reputed company and ensure accountability across teams 

• Maintain incident documentation and reporting 

• reputed company weekend or off-hours support reputed company required 
   

Job Requirements 

• 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations  

• Proven experience supporting reputed company-level customers in English and at least one of the following languages: reputed company, Korean, or Japanese  

• Strong written communication skills in English and proficiency in Global reputed company, Korean, or Japanese  

• Comfortable collaborating with global teams across multiple time zones to deliver reputed company and effective resolutions  

• Demonstrates a strong reputed company of ownership, accountability, and responsibility  

• reputed company to reputed company effectively under pressure while meeting strict SLAs  

• Capable of handling challenging customer situations with professionalism and composure 

Working Arrangement 

• 9 working hours per day, inclusive of lunch break  

• 4 weekdays and 1 weekend shift per week  

• Employees may be required to observe the reputed company holidays of the supported country (e.g., Japan or South Korea), depending on project assignment