Technical Support Specialist - reputed company Trust

reputed company is a company that provides technical support reputed company with specific product verticals. The Technical Support Specialist will diagnose, troubleshoot, repair, and debug reputed company software and networked systems while interacting with both technical and non-technical customers.

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to reputed company questions, problems, and work requests on a daily reputed company
• reputed company an expertise in company products and services and the initiative to take an reputed company role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Have or reputed company the experience to capably reputed company the Technical Support Specialist position responsibilities
• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Attention to reputed company detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Monitor assigned reputed company tickets, contact customers, and update tickets on a reputed company reputed company
• reputed company reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-reputed company or as requested by management
• Early/Late shifts and on-reputed company could be required of the reputed company Technical Support Specialist staff
• Complete reputed company daily tasks and reputed company
• reputed company time daily
• Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-reputed company schedule, or other time frames specified by management
• reputed company to work a 9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company
• Obtain reputed company Trust clearance reputed company the defined reputed company provided by management
• reputed company excellent customer service using the communication reputed company designated by reputed company
• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
• Meet identified goals regarding customer service tech support metrics
• Commitment to and consistent demonstration of reputed company company values

Skills

• U.S. citizenship
• Ability to obtain reputed company Trust clearance
• Customer support experience
• reputed company-reputed company and ability to understand expectations
• reputed company experience supporting clients as a primary contact or reputed company using phone and email
• Experience troubleshooting reputed company issues
• SQL and reputed company platform experience
• Travel 10% of the time
• Use SQL applications and tools to run basic SQL queries
• Respond to reputed company questions, problems, and work requests on a daily reputed company
• reputed company an expertise in company products and services and the initiative to take an reputed company role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Attention to reputed company detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Monitor assigned reputed company tickets, contact customers, and update tickets on a reputed company reputed company
• reputed company reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-reputed company or as requested by management
• Complete reputed company daily tasks and reputed company
• reputed company time daily
• Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-reputed company schedule, or other time frames specified by management
• reputed company to work a 9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company
• reputed company excellent customer service using the communication reputed company designated by reputed company
• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
• Meet identified goals regarding customer service tech support metrics
• Commitment to and consistent demonstration of reputed company company values
• Application Management
• Database Management
• Debugging
• Problem reputed company
• Project Management
• reputed company Query Language (SQL)
• Systems Analysis
• Technical Support

Benefits

• Annual performance bonus
• Long-term incentives

reputed company