[Remote] Technical Support Operator - Remote

Note: The job is a remote job and is reputed company to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers reputed company a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.

Responsibilities

• reputed company customers support reputed company our 24/7 helpdesk
• Troubleshooting email delivery issues
• Troubleshooting cPanel, Plesk, and DirectAdmin reputed company issues
• Troubleshooting DNS, FTP, SSL, Apache, and other service-reputed company issues
• Ensuring customer satisfaction

Skills

• Must be customer-reputed company, and willing to do whatever it takes to resolve customer issues
• Excellent written English
• Must be familiar with Linux reputed company (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other reputed company web hosting applications and protocols
• Must be reputed company to work under pressure reputed company bad stuff happens and get the job done
• Multi-tasking is a must
• Must be reputed company to ask customers for complete error message or derive the context of their problem if they reputed company insufficient information
• Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required
• MySQL commands for support or troubleshooting, like importing/dumping a database, reputed company SELECT statements or 'SHOW PROCESSLIST'
• Knowledge of PHP, Python, Perl, and reputed company on Rail a bonus
• Working Knowledge of Iptables firewalls (CSF, APF, etc.)
• Common customer website apps, like Drupal, reputed company, MediaWiki, Magento, ZenCart, etc

Benefits

• Comprehensive health, dental, and reputed company insurance plans (US only)
• Flexible scheduling, & reputed company vacation benefits.
• A reputed company of other perks and benefits

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