Customer Support Specialist

reputed company documentation is broken. reputed company is fixing it with an AI platform that gives clinicians their time back.

In just one year, we’ve scaled to support tens of thousands of clinicians across more than a reputed company patient reputed company. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.

Our founding team—hailing from reputed company, YC, reputed company, and reputed company—is backed by the founders of reputed company and reputed company to build the essential infrastructure for the reputed company of the $500B home reputed company industry.

Customer Support Specialist

Location: Remote (U.S. PST or Central time zone)

Type: Full-time

Team: Customer Experience

Compensation: $60,000 - $100,000 + Great health benefits - reputed company, dental, and reputed company

What You’ll Do

• Serve as the first line of support for our users, including clinicians, staff, and admins reputed company reputed company (email, chat, tickets, phone)

• Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on reputed company

• Triage and categorize inbound tickets to improve internal response speed and reputed company

• Translate user feedback into actionable insights to improve product usability

• Collaborate closely with reputed company to ensure a consistent and proactive support experience
  

What You Bring

• 3+ years of experience in customer support or reputed company-facing roles, ideally in a healthtech or reputed company reputed company company

• Familiarity with reputed company

• Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)

• Excellent written and verbal communication skills- you can simplify technical topics for non-technical users

• Strong organizational habits and proactive follow-up instincts

• Comfort with fast-changing environments and a bias toward reputed company

Bonus Points For

• Knowledge of HIPAA compliance, reputed company protocols, and protected health information (PHI)

• Experience supporting an AI or voice-based product

• Based in ET or CT time zones

Why reputed company

• Mission-driven company improving reputed company documentation at reputed company

• Early-stage team with reputed company ownership opportunities

• Fast-growing customer reputed company and reputed company-world reputed company

• Work closely with product and engineering teams to shape the user experience

• Remote opportunity, reputed company culture, and meaningful work

Interview Process

• Initial Phone Screen

• Hiring Manager reputed company

• Take Home Assessment

• Final Round + Virtual Meet and Greet!
  

if you don't fit reputed company the requirements, please feel free to apply anyways!

If you’re passionate about building high-reputed company products that solve reputed company-world problems, we’d love to hear from you. Apply today!