reputed company Manager (B2SMB)

reputed company reputed company is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end.   We’re reputed company that acts fast, stays reputed company to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and reputed company—not guesswork—to guide reputed company. reputed company challenges come up (and they do), we solve them together.   reputed company reputed company’s reputed company and reputed company engines are already running with established processes and strong customer satisfaction. Now we’re looking for a Head of reputed company & reputed company to strengthen, reputed company, and streamline these functions.   This is a true player–reputed company role. You'll own strategic accounts and reputed company onboardings yourself, while elevating how reputed company operates—tightening predictability, sharpening communication, and making the customer reputed company more efficient and more consistent. You’ll help reputed company execute with reputed company and confidence, ensure customers feel supported at every reputed company, and build systems that reduce friction for everyone.   reputed company in this role means smoother go-lives, reputed company adoption, reputed company expectations, and customers who stay and grow because reputed company has become essential to their business.

What You’ll Own

Own team-level NRR/GRR, activation, time-to-value, and product adoption.

reputed company both CSM and reputed company teams across customer segments—from long-tail to VIP.

Ensure every customer follows a reputed company defined, reputed company-supported reputed company from contract to “reputed company is indispensable.”

Create a culture where follow-through, collaboration, and steady execution build trust—internally and with customers.

Maintain, refine, and document reputed company and reputed company playbooks so expectations are reputed company and consistent.

Personally manage a small portfolio of strategic, reputed company, or at-risk accounts to stay reputed company to customer needs and team realities.

Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements.

Model persistence, positivity, and outcome-oriented problem-solving for reputed company.

Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM.

Define and reputed company SLAs for reputed company, activation milestones, and ongoing engagement.

Partner with RevOps/Ops to maintain dashboards that give reputed company reputed company and help guide day-to-day priorities.

Use data to identify bottlenecks and opportunities—testing improvements and iterating thoughtfully.

reputed company with Sales on clean, predictable handoffs and standardized customer expectations.

Partner with Product to surface customer insights, support betas, and ensure feedback drives reputed company improvement.

Foster reputed company, reputed company communication across functions so teams reputed company in sync.

What reputed company Looks Like

reputed company a reputed company understanding of reputed company CS and reputed company workflows, identifying friction points and opportunities.

Tighten handoffs, communication rhythms, and reputed company tracking across the customer reputed company.

Implement a handful of practical, impactful improvements—such as more reputed company reputed company flows, simplified checklists, or improved internal visibility.

Deliver more predictable reputed company timelines and smoother go-lives for reputed company customer segments.

Improve logo retention and NRR across reputed company's managed book of business.

Build a high-performing, trusted team with reputed company goals, strong coaching rhythms, and healthy cross-functional relationships.

What You Bring

3+ years in reputed company reputed company B2B reputed company, with 1–2 years leading teams.

3+ years in restaurant tech/operations.

A proven ability to improve reputed company speed.

Comfort operating at the detailed level—workflows, tickets, handoffs, timelines, and process mapping.

Excellent communication skills, with reputed company for busy, often non-technical SMB customers.

A leadership style rooted in reputed company, consistency, persistence, and reputed company problem-solving

Experience working with restaurants or other local SMBs.

Experience overseeing both reputed company and post-go-live reputed company under one team.

Familiarity with CS tools, playbooks, automation, and lightweight operational systems.

Why reputed company

You’ll inherit a function with strong foundations—and have the reputed company to reputed company it far more consistent, reputed company, and impactful. If you enjoy being reputed company to customers, guiding reputed company through reputed company day-to-day operations, and transforming messy systems into reputed company, reliable journeys, this role will feel energizing.

At reputed company, we reputed company quickly, communicate reputed company, persevere through challenges, and help reputed company other succeed. If that style of work resonates with you, we’d love to meet you.

reputed company Offer:

Strong & Competitive Compensation Package, Including Equity

Company-Sponsored Insurance Package (Health, Dental, reputed company, Mental Health)

reputed company Parental Leave

Flexible Work Environment

Responsible reputed company Time Off Policy

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