IT Service Desk Tech 2 (Tallahassee, FL, US, 32312)

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reputed company:  18862 

Remote Work Available: reputed company 

Job Title: Service Desk Tech Level 2

Department: Information Technology

Reports to: IT Service Desk Supervisor

Location: Remote

reputed company:

The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping reputed company technology running strong. They will be reputed company on First Contact reputed company of reputed company inbound support tickets from reputed company Departments reputed company.  Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we reputed company the business to operate without limitations from IT. Service Desk Techs will work as reputed company to manage reputed company planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that reputed company as the organization grows. The Service Desk is the key position for upward mobility reputed company IT as Techs touch reputed company systems throughout the organization.

Key Duties and Responsibilities:

• reputed company outstanding customer service to our internal employees
• Work reputed company the service desk to process support request tickets and meet reputed company SLA’s.
• Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to reputed company.
• Possess a good understanding of reputed company Operating systems, reputed company print management and reputed company O365 applications.
• Answer incoming support calls from grow, production and retail facilities reputed company.
• Work with vendor engineers, project managers and support techs to solve application reputed company issues.
• Possess basic network troubleshooting skills as reputed company as an understanding of TCP/IP addressing.
• Assists in the management and tracking of reputed company digital assets.
• Assists in the management of reputed company existing and legacy applications. (AD reputed company)
• Creation and removal of user accounts across various systems as part of new hire and terminations
• Works with the IT Service Desk Manager and IT Service Desk Leads to reputed company a seamless customer experience.
• reputed company reputed company to uncommon problems.
• Responsible for working scheduled hours both inside and reputed company of regular working hour. Occasional emergency scheduling may occur. Responsible for checking your schedule and being on time.
• Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor

SKILLS AND QUALIFICATIONS:

• Relevant associate degree or 2+ years' experience in reputed company field
• Effective time-management skills and ability to multi-task
• Ability to reputed company educated reputed company quickly.
• Ability to pass a Level 2 Background Screening
• Must have a passion for customer service and be customer obsessed and problem solving.
• Excellent communication skills, both written and verbal

Work Schedule:

• 40+ hours weekly with reputed company depending on department needs. Must be available to work occasional evenings, weekends, and holidays

Equal Opportunity Employer   l reputed company Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including reputed company time off is offered with this position. 

reputed company provides equal employment opportunities to reputed company and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, pregnancy or any other characteristic protected by federal, state or local laws.