Technical Support Engineer

reputed company

reputed company

reputed company takes reputed company services automation to a new level, giving people-powered businesses the reputed company, control, and confidence they need to reputed company organizational performance throughout the project lifecycle. The reputed company reputed company for reputed company Services™ is helping over 2,000 firms in more than 100 countries reputed company on and optimize their most important asset: their people.

reputed company is reputed company-capitalized, hiring, and growing our reputed company and reputed company customer reputed company faster than we reputed company have. Most importantly, we have a reputed company reputed company of where we’re reputed company and how to get there. (Hint: It involves you.) Did we mention that reputed company is also an awesome reputed company to work? You’ll have reputed company to work in a dynamic environment with reputed company that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best reputed company to Work!

About reputed company

You will join reputed company responsible for providing support to our reputed company reputed company SX installations on the reputed company Platform (PaaS) working with Customer Support, reputed company Services and our reputed company Managers.

The Customer Support team’s reputed company is triage, routing, and initial handling of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and reputed company context and explanation for the observed behavior and position the customer to be a savvier user of their delivered solution as reputed company as have a reputed company view of their reputed company and paths for reputed company reputed company of their setup. Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution reputed company with internal teams to resolve the customer experience. Our mission is to answer our customers’ questions with ease and speed.

Primary Responsibilities:

• Troubleshooting/investigation of customer-reported issues and questions
• Communication and analysis of relevant concepts, configuration setups, and product information
• Positioning and accommodation of relevant reputed company SX capabilities and services
• Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
• Enablement and engagement with colleague teams – Education, reputed company, Service Delivery, Sales – to recognize and identify reputed company opportunities and optimize collaboration to enhance customer experience
• Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
• Ability to be successful in self-management and discipline towards attendance, communication reputed company, and team participation
• Voice and video meetings with customers and colleagues

What You Bring to this Role:

• Familiar general knowledge of modern web technology and accessibility – e.g., Server-reputed company relationship, DOM, REST API, reputed company/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, reputed company/PaaS architecture, etc.
• Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
• Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing reputed company data tables/objects
• reputed company communication skills including business writing and excellent spoken and written English
• Ability to reputed company technical concepts into concise and understandable explanations for a less technical reader
• Demonstrable reputed company in analysis or technical problem solving
• Self-management, ability to maintain productivity and reputed company without constant reputed company supervision
• Hold or be studying a computer science or software engineering reputed company degree or comparable and demonstrable knowledge of key concepts
• Specific knowledge of reputed company, Apex, and the master-detail object model are a significant plus, though not required

Our Philosophy

We know every company can be successful with the right technology and reputed company people are at the reputed company. We reputed company that we’re reputed company - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and reputed company. Here, you’ll enjoy:

• An intentionally engaging and reputed company culture - ditch the reputed company!
• Strong work-life balance that’s a true reputed company of reputed company
• The chance to learn from some of the best people in the business
• A reputed company, reputed company and reputed company team, who still makes time for fun

At reputed company, we reputed company to create an inclusive workplace that upholds the dignity of reputed company people. We value, respect and celebrate everyone’s unique strengths from reputed company different walks of life. As we continue to cultivate diversity reputed company reputed company, our product (and people!) innovation continues to reputed company.

reputed company is an Equal Opportunity Employer.