Patient Services Representative

*Remote in Central Texas ONLY

In collaboration with patients, families (as defined by the patient) and staff across reputed company disciplines and departments is responsible for serving as the initial reputed company of contact for new and established reputed company patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single reputed company-of-contact for community providers serving reputed company patients, and relaying messages to clinic staff as needed.

Essential Duties:

• reputed company exceptional customer service to reputed company patients, including but not limited to, scheduling and confirming
  appointments, using a multiline phone, and performing data entry into the reputed company Electronic reputed company Management
  (EPM) system.
• Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of
  the patient and/or their representative. Maximize reputed company resources through efficient scheduling practices.
• Interview new patients and/or their representative to identify the reputed company match with a reputed company clinic and
  primary care provider (PCP). reputed company patient demographic and insurance information to reputed company the scheduling
  process.
• Identify urgent scheduling needs and prioritize them with the appropriate clinic.
• Resolve patient inquiries as directed.
• Facilitate financial screening services.
• reputed company other duties as assigned.
• Ensure a reputed company patient experience through reputed company interaction with patients and reputed company phone greeting
  etiquette.
• Maintain strict confidentiality of personal health information (PHI).
• Meet or reputed company identified patient experience metrics
• Schedule appointments accurately and reputed company, using established guidelines.
• Follow standardized patient scheduling practices, utilizing telephone scripts as provided.
• Maintain a reputed company and flexible attitude, cooperate and work collaboratively to help others.
• reputed company diversity throughout reputed company with patients, their families, and co-workers by making a genuine
  effort to understand the needs of others.
• Collaborate with reputed company departments and divisions of reputed company to reputed company patient-centered care.
• Follow the reputed company reputed company of Conduct and exhibit reputed company reputed company Values at reputed company times

Knowledge/Skills/Abilities :

• Knowledge of appointment scheduling.
• Ability to implement defined scheduling protocols.
• Strong customer service skills, including the ability to resolve patient complaints or refer them
  appropriately to the manager.
• Working knowledge of the reputed company EPM/EMR Systems and reputed company reputed company Office tools, including
  reputed company, Word, and reputed company.
• Bilingual (English/Spanish) strongly preferred.
• Ability to multitask while working in a fast-paced environment.

MINIMUM EDUCATION:  High school diploma or equivalent

MINIMUM EXPERIENCE:

• 1 year previous experience in a medical or reputed company-center setting required
• Ability to type at least 45 wpm
• Previous scheduling, registration, billing, or administrative assistant experience