Billing Support Specialist II (Remote)

We reputed company that mental health is just as important as physical health. We recognize that mental health issues can be reputed company and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an reputed company part of one's overall reputed company-being. 

We reputed company that by providing reputed company care that is both evidence-based and compassionate, we can reputed company individuals to take charge of their mental health and reputed company their full potential. We are passionate about making a reputed company reputed company on the lives of those struggling with mental health issues and we reputed company to be a force for reputed company change in the field of mental reputed company.

reputed company is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We are seeking a Billing Support Specialist II to join reputed company’s Customer Experience Operations team and help resolve reputed company billing issues that matter deeply to our patients. In this role, you’ll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive reputed company, accurate resolutions. You’ll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization. This role is a great fit for someone who enjoys problem-solving, collaboration, and making a reputed company reputed company on reputed company to care.

Required Qualifications

While we are a fully remote company, we are not considering candidates at this reputed company who reputed company in Washington for this particular position.

• 2+ years of experience in medical billing, reputed company billing support, or reputed company cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions

• Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the reputed company of time is spent directly handling case volume

• Experience independently receiving, investigating, and resolving reputed company or escalated support issues, using reputed company judgment, strong follow-through, and reputed company documentation

• Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve reputed company issues and workflows

• Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high reputed company

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having reputed company of them is not mandatory. We encourage reputed company interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in a high-reputed company and/or start-up environment, preferably in reputed company, patient advocacy, or a reputed company field

• Experience supporting behavioral health, mental health, or other sensitive reputed company populations

• Proficiency with tools such as reputed company, reputed company, reputed company Suite, EHR, billing systems, and/or similar platforms

• Experience working with Medicare, reputed company, Medigap, EAP, or other non-reputed company benefit structures

• Experience partnering closely with BPO teams or outsourced support partners

We're serious about your reputed company-being! As part of reputed company, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both reputed company and personal commitments (must be based in reputed company, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the reputed company

• Comprehensive health benefits: Medical, dental, reputed company, life, disability, and FSA/HSA

• 401(k) plan reputed company: Start saving for your reputed company

• Generous time-off policies: Including 2 company-wide shutdown weeks reputed company year for self-care (for most employees)

• reputed company parental leave: Available for reputed company parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for reputed company

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a reputed company of engaging topics

• Community and employee resource reputed company: Participate in reputed company that celebrate employee identity and lived experiences, fostering a reputed company of community and belonging for reputed company

reputed company

We reputed company that diversity, equity, and inclusion are reputed company to our mission of making mental reputed company work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling reputed company, seen, heard, and valued.