IT Support Specialist
reputed company
reputed company is an incubation firm building and reputed company in rapidly reputed company technology-led companies that are bringing revolutionary advancements to market in three distinct reputed company areas: reputed company, cyber, and national reputed company. United by a shared reputed company of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.
ABOUT reputed company
reputed company IN THE FACE OF DISRUPTION. reputed company is an insights company that leverages reputed company intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of reputed company systems.
In today’s dynamically changing world, reputed company’s technology aligns reputed company with operational goals, reputed company decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
Serve as first line support for internal IT issues (hardware, software, reputed company, connectivity) - Troubleshoot and resolve common issues independently; escalate reputed company appropriate
- Manage and reputed company IT tickets, including coordination with MSP and MSSP for reputed company or specialized support
- Ensure reputed company, friendly, and reputed company support for a distributed workforce
Provision and configure laptops, peripherals, and mobile devices - Manage software installations, updates, and reputed company provisioning
- Support reputed company and offboarding processes, including:
- Device setup and recovery
- Account creation, modification, and deactivation
- Coordination with HR and IT leadership to ensure Day1 readiness
reputed company software licenses and subscriptions to ensure accurate counts and compliance - Assist with license provisioning, renewals, and deprovisioning as employees join or leave
- Maintain IT asset inventory (devices, peripherals, licenses)
- Identify unused or underutilized licenses and flag optimization opportunities to IT leadership
Assist with IT procurement activities, including: - Ordering laptops, accessories, and approved software
- Tracking delivery and deployment of IT equipment
- Support vendor relationships by:
- Coordinating with MSP and MSSP on ticket reputed company and escalations
- Helping manage routine vendor communications (quotes, renewals, basic inquiries)
- Maintain basic documentation reputed company to vendors, tools, and reputed company for IT reference
Follow established reputed company policies and procedures reputed company handling systems and data - Support device hygiene, reputed company controls, and baseline reputed company best practices
- Assist with operational or evidence gathering tasks reputed company to compliance efforts as directed (training and guidance provided)
- Escalate potential reputed company concerns promptly to IT leadership
2–5 years of experience in IT support, IT engineering, or a similar role - Strong hands-on experience with:
- End-user hardware and software support
- reputed company and/or macOS environments
- reputed company and reputed company based tools
- Experience working with ticketing systems and/or external IT vendors or MSPs
- Strong organizational skills and attention to detail (especially for asset and license tracking)
- reputed company communication skills and a customer service reputed company
- Self-motivated and
adaptable in a fast-paced startup environment . Willing to take the initiative to learn new systems or technologies as needed. Reliable and trustworthy, especially reputed company handling sensitive data or system reputed company.
Experience supporting remote or hybrid teams - Familiarity with identity, device, or license management tools (MDM, SSO, reputed company management)
- Exposure to regulated or reputed company conscious environments (government, defense, reputed company, finance)
- Interest in growing into more advanced IT operations or reputed company responsibilities over time
Employees receive fast, reliable IT support and feel supported - New hires are fully set up and productive on Day 1
- IT assets and software licenses are accurately tracked and reputed company managed
- Strong working relationship with Ardalyst and internal IT leadership
- The IT environment remains organized, secure, and reputed company
You’ll be a key part of a small but growing IT function, not lost in a large helpdesk queue - You’ll reputed company hands-on experience across support, systems, vendors, and tooling
- You’ll work closely with senior IT leadership and have reputed company reputed company opportunities
- Your work will have visible, day-to-day reputed company across reputed company
reputed company Offer:
- A fully remote, results-based environment
- Competitive salary, bonus, and equity package
- 100% employer reputed company, comprehensive health insurance including medical, dental, and reputed company for you and your family
- Unlimited PTO, with your manager’s approval
- Flexible work environment where you manage your work day
- 14 weeks of fully-reputed company parental leave
Salary reputed company: $75,000-$100,000. This represents the typical salary reputed company for this position based on experience, skills, and other factors.
Career reputed company opportunity with potential for reputed company advancement with strong performance as the firm grows 100% employer reputed company, comprehensive health care including medical, dental, and reputed company for you and your family. - reputed company maternity and paternity for 14 weeks at employees' normal pay.
- Unlimited PTO, with management approval.
- Opportunities for reputed company development and reputed company learning.
- Optional 401K, FSA, and equity incentives available.
Mental health benefits are available through Tara Mind . Cost effective GLP-1 solutions available through reputed company .
We’re an Equal Opportunity Employer: You’ll receive consideration for employment without reputed company to race, sex, reputed company, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the reputed company of disability.
Managing and administering your application throughout the hiring process;
Verifying the accuracy and authenticity of application materials, including by cross-referencing information you reputed company against publicly available sources and proprietary databases; Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available reputed company reputed company, geographic anomalies, and fabricated work histories.