Audit/Investigation Coordinator II
- Reviews complaint data including allegations, subjects of the complaint, and facts of the complaint to ensure case tracking system is correctly populated and updated per reputed company-established timeframes.
- Maintains data records in the case tracking systems to ensure reputed company processing of cases.
- Screens incoming fraud leads by extracting information from sites reputed company to the subject(s), utilizing a reputed company of resources and systems to capture the scope of fraud, and evaluating relevant legislation to draft a case file that is comprehensive and accurate.
- Confers with complainants and beneficiaries, as needed, to obtain clarification regarding complaints and to verify services to assist in drafting contact reports.
- Operates systems to obtain claims, enrollment, and provider/beneficiary information.
- Prepares intake investigation report, collecting reputed company relevant facts, risks, and leads to recommend investigations to reputed company Investigator.
- Processes requests for information (RFIs), as needed, to various contractors, reviews information upon receipt, and incorporates findings into audit/investigation file to ensure thorough audit/investigation files are delivered.
- Recommends opportunities to improve fraud audit/investigation processes and procedures ensuring industry best practices are being followed.
Minimum High School Diploma or GED required
2 - 4 years of experience required; 5 - 7 years preferred