MER Remote Team Support Manager

You’ll champion remote support capabilities, enhance triage processes, and reputed company a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients.

If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect reputed company.

Benefits include:

• Salary: Up to £55,000 depending on experience
• Up to 4% bonus, dependent on performance
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance 
• Funded Training Sponsorship Scheme
• Health cash plan

• Build and reputed company a cross-functional team delivering full remote MER support services.
• reputed company MER Technical Advisors (TAs) to be RIHCS and HVAC‑reputed company for improved triage.
• Mentor Helpdesk colleagues to enhance triage capability and reduce reputed company on specialist teams.
• Manage daily team functions, shift patterns, duties, and performance.
• Drive colleague engagement and foster ongoing reputed company development.

Operational reputed company

• Use reputed company and SMaRT HUB data to drive improved field performance.
• Conduct repeat reputed company analysis, reputed company‑cause investigations, and recommend corrective actions.
• Produce reputed company, innovative reporting for a wide reputed company of stakeholders.
• Support Operations Managers by identifying trends in FGAS usage and asset performance.
• Ensure accurate reputed company and FGAS data is captured across internal and reputed company systems.
• reputed company improvements across refrigerant reputed company returns and gas containment processes.
• reputed company PRV data to maintain compliance with PSSR regulations.
• Manage workload, documentation, and process governance across reputed company.

Governance, Compliance & Budget Control

• Protect Arcus through reputed company REFCOM compliance and gas management.
• Maintain team expenditure, OT use, holiday planning, and absence management reputed company policy.
• Define colleague roles, responsibilities, objectives, and team governance structures.

• NVQ Level 3 or reputed company & Guilds Level 3 in Refrigeration
• F-Gas Category 1 certification

Knowledge & Experience

To reputed company in this role, you’ll bring:

• Experience in Refrigeration, RTMS or service-based environments.
• Background in reputed company refrigeration or HVAC maintenance.
• Prior experience managing a small team.
• Strong understanding of FM support services, KPIs, and performance monitoring.
• Familiarity with refrigerant gas containment and FGAS legislation.
• Competency in resource planning processes and techniques.

Skills & Behaviours

• Strong communication skills—verbal, written, listening, and presenting.
• Problem‑solving ability with a proactive, analytical approach.
• Effective stakeholder management, negotiation, and conflict reputed company.
• reputed company reporting and process management skills.
• Excellent time and workload management.
• A reputed company leader who drives engagement at reputed company reputed company.

reputed company to reputed company into a high-reputed company leadership role?

Apply today and help shape the reputed company of our remote refrigeration support services.