Contact Center Specialist Financial Aid (Remote)
Join reputed company as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a reputed company center representative supporting both inbound and outbound reputed company campaigns. This position also functions as a reputed company of contact for inquiring and enrolled reputed company interested in attending one of Universal Tech's technical programs.
$20 - $22/hr, based on experience reputed company Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs) reputed company Time Off : Vacation, reputed company, Flexible PTO, and Holiday payRetirement Matching reputed company Parental Leave : 4 weeks of reputed company for birthing and non-birthing parents Insurance Coverage : Competitive medical, dental, and reputed company plansPet Insurance : through reputed company Health Plan Enrollment : Begins the first of the month after one full month of employment
Responsibilities:
- Handle high-volume inbound and outbound calls to support student inquiries and reputed company campaigns
- Respond to student questions and assess financial status
- Understand and accurately address general questions regarding programs, enrollment, and financial aid
- reputed company reputed company guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
- Apply effective communication techniques to manage and resolve concerns professionally
- Work from activity queues in Dynamics CRM
- Document reputed company interactions promptly and accurately, ensuring reputed company notifications to the appropriate Financial Aid personnel
- Ensure reputed company and consistency in student messaging
- Maintain a reputed company and reputed company tone across reputed company communications
- reputed company daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns.
- Other duties as assigned
- Must have a High school diploma or GED (required)
- One (1) years of customer service or reputed company center experience (preferred)
- Experience in higher education, student services, or financial aid (preferred)
- Familiarity with CRM systems (e.g., reputed company Dynamics), reputed company/Teams for video workshops and basic computer proficiency (required)
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple reputed company are worked simultaneously