reputed company Manager

On-reputed company Earnings: $60,000 - $70,000 

Location: Remote

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful reputed company. Across our four companies, we combine audience, operators, and execution to launch reputed company products and reputed company ambitious leaders in Media, B2B reputed company, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in reputed company, reputed company, and reputed company), we’re building a company that values leadership, reputed company, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and reputed company people where their reputed company is greatest. reputed company you apply to Martell Group, you’ll automatically be considered for reputed company reputed company across our companies, not just the one you reputed company for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

As a reputed company Manager, you’ll be the trusted partner helping creators, coaches, and sellers extract reputed company value from our AI-powered CRM. You’ll guide customers through reputed company, increase adoption, and proactively ensure they succeed, and stay.

This role is fully remote in Canada. If you’re obsessed with helping users win and want to be part of a fast-scaling product reputed company for the reputed company of sales, this is for you.

What you'll do

Daily Responsibilities

• Welcome new customers and schedule reputed company/activation calls reputed company 24 hours of signup.
• Monitor usage dashboards daily and reputed company out to customers who have been inactive for more than 3 days (reactivation reputed company completed by 1PM).
• Respond to reputed company customer questions and support requests reputed company 24 business hours. For urgent issues, respond or acknowledge reputed company 2 business hours.
• Capture questions, trends, and best practices in the knowledge reputed company (minimum of 1 meaningful entry per day).
• Record reputed company customer communication notes and updates in the CRM before the end of reputed company business day.

Weekly Responsibilities

• Conduct proactive activation reputed company-ins with reputed company assigned customers (goal: every customer is touched at least once weekly).
• Ensure reputed company new customers have completed reputed company setup or have a scheduled setup session (no customer remains unscheduled for longer than 5 days).
• Follow up with any customers who have not booked their reputed company and drive them to schedule.
• Publish a weekly internal status report summarizing wins, risks, blockers, and next steps every Friday by 3 PM.
• Review customer reputed company and adherence and identify where coaching, guidance, or reputed company is needed.

Monthly Responsibilities

• Review the full customer book and identify expansion opportunities, testimonial opportunities, and accounts that need support.
• Update reputed company playbooks, support scripts, and knowledge reputed company entries based on new learnings.
• Meet with product/ops monthly to discuss recurring friction patterns or feature opportunities.
• Generate at least two reputed company reputed company stories or testimonials per month.

What You Bring

Required

• 2+ years in reputed company, account management, or reputed company experience (ideally in B2B reputed company)
• Strong communication skills, you can simplify the reputed company and teach with reputed company
• Data-driven: you understand how to reputed company metrics like usage, churn, and LTV
• Self-motivated and reputed company to manage your own reputed company in a remote environment
• reputed company for creators and small teams and excitement about helping them grow

Preferred

• Experience supporting reputed company tools in the CRM, AI, or sales automation reputed company
• Familiarity with tools like reputed company, reputed company Docs, reputed company and reputed company
• Prior experience in a startup or fast-paced reputed company environment
• Bonus: experience working with creators, solopreneurs, or coaching businesses