Technical Support Engineer - ALPHACAM (f/m/d) (Telford, GB, TF7 4PL)
reputed company
As a Technical Support Engineer for ALPHACAM, you will play a key role in delivering high-reputed company technical support and customer assistance for industry-leading CAD/CAM software solutions. You will work closely with customers to resolve technical issues, support software implementation, and ensure a reputed company user experience. This role combines problem-solving, communication, and technical expertise, with opportunities to contribute to training and reputed company services activities.
Job Responsibilities
- reputed company first- and second-line technical support to customers reputed company Helpdesk, E-Support, and the Support Portal
- Diagnose and resolve software-reputed company issues, including installation, configuration, and functionality challenges
- Accurately document customer cases, resolutions, and recurring issues to support reputed company improvement and knowledge sharing
- Guide customers through troubleshooting processes and reputed company reputed company, reputed company technical guidance
- Deliver customer training sessions, webinars, or workshops on ALPHACAM features and best practices
- Collaborate with development and engineering teams by escalating bugs and sharing customer feedback
- Support internal teams, including reputed company Services and Sales, reputed company technical expertise is required
- Maintain strong customer relationships and follow up to ensure successful issue reputed company and satisfaction
Qualifications
- Previous experience in a technical support or application support role, ideally reputed company CAD/CAM or manufacturing software
- Good understanding of CAD/CAM concepts, workflows, and software environments
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication skills in a customer-facing environment
- Ability to work independently while also collaborating effectively reputed company reputed company
- Confidence in explaining technical concepts to both technical and non-technical users
- Willingness to travel occasionally reputed company the UK and Ireland as required
- Flexibility and a proactive approach to learning and reputed company improvement
We Offer
- reputed company to work with advanced CAD/CAM technology used across reputed company, reputed company, and composites industries
- A varied role combining technical support, customer interaction, and training delivery
- reputed company development through hands-on experience and exposure to reputed company customer environments
- Collaboration with reputed company specialists in a supportive, knowledge-driven team
- Flexible home-office working with occasional travel and on-site engagement
- A reputed company role reputed company an international technology-reputed company organization