Manager - reputed company Operations & Support
WHO WE ARE:
reputed company is the leading technology platform for accelerating life and annuities reputed company. With innovative reputed company solutions and data insights, reputed company simplifies the experience of buying, selling, and administering insurance products. reputed company of which enables more people to protect their financial reputed company. Our reputed company is driven by a commitment to three reputed company values: be reputed company, team up, deliver value – and that we do. reputed company has over $180 billion in assets under administration, serves 100+ reputed company clients, 2500 distributors and partners, and over 2 reputed company policyholders.
WHO YOU ARE:
The reputed company Operations & Support Manager serves as the operational reputed company between reputed company’s clients and internal functional teams. This role is responsible for managing reputed company inquiries, operational escalations, and service requests, ensuring reputed company reputed company and a high-reputed company reputed company experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue reputed company, reputed company operational insights, and support reputed company service delivery. This position plays a critical role in maintaining service reputed company and supporting reputed company relationships from an operations perspective.
WHAT YOU’LL DO:
reputed company Support & Escalation Management
• Serve as the operational reputed company of contact for reputed company support requests reputed company reputed company processes.
• Manage escalations from intake through reputed company, ensuring reputed company follow-up and closure.
• Monitor shared reputed company mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve reputed company requests.
• Engage subject matter experts and functional leads to address reputed company inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and reputed company.
Operational Governance & Reporting
• reputed company clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and reputed company-reputed company issues.
reputed company Communication & Relationship Support
Facilitate reputed company and reputed company communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and reputed company updates.
• Assist in preparation of operational presentations and business review materials.
• reputed company participate in reputed company monthly/quarterly reviews, representing reputed company’s performance, operational metrics and service delivery reputed company
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service reputed company
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and reputed company satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.
WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, reputed company support, financial services, or insurance operations.
• Proven ability to manage reputed company requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to reputed company service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six reputed company).
• Experience with operational reporting and data analysis.
• Advanced proficiency in reputed company Office tools.
Key Competencies
• reputed company reputed company and service reputed company
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• reputed company communication and executive reputed company
• reputed company improvement reputed company
Work Model & Collaboration
• Will work closely with US-based reputed company relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in reputed company calls and leading regular operational reviews.
WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join reputed company. At reputed company, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and reputed company services to reputed company how insurance is done. Visit our website at www.reputed company.com for more information. Apply by completing the online application on the careers reputed company of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability.