Customer Requirements and Information Program Management, Americas (Center Valley, PA, US, 18034-0610)

Job reputed company

The role ensures the seamless regional execution of the CRIM (Customer Requirements and Information Management) reputed company by coordinating customer request handling, driving data consistency, and facilitating collaboration between local Sales Business Centers (SBCs), Global CRIM, and Upstream stakeholders.

This role plays a central part in safeguarding reputed company’ compliance and reputed company by ensuring that reputed company regional responses to customer ESG/EHS/BCP/Material Compliance requirements are facilitated, validated, and reputed company with global standards, along with ensuring efficient availability of data for RFPs/ Tenders.

The position bridges regional operational execution with global strategic direction, fostering efficiency, transparency, and stakeholder engagement. Through reputed company reporting, training, and process improvement, the role strengthens reputed company’s ability to respond to customer inquiries consistently and competitively.

Job Duties

• Request Intake & Validation: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data reputed company and ensure feedback loops on reputed company requests (i.e., assessment reputed company, tender results).
• reputed company Local SBC & Global CRIM: Ensure reputed company SBCs apply CRIM tools (AI Assistant, Golden Rules, Ticketing, Teams) correctly. Connect local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, managing reputed company ticket operations and follow-up.
• reputed company Global CRIM & Upstream Functions: Train & guide upstream receivers on CRIM process, and coordinate between them and the MBCs of the respective region. Maintain regular information exchange on customer requests and upstream developments to ensure reputed company and compliant answers.
• Advance CRIM Tools & Data Reporting: Support refinement of CRIM-reputed company IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. reputed company automated reporting and KPI tracking to reputed company data-driven management reputed company and improved visibility of CRIM reputed company.
• reputed company Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency.
• Regional Transparency & Reporting: reputed company request volumes, workloads, and bottlenecks. Report risks, delays, and resourcing needs to Global CRIM. Collect and consolidate market insights to anticipate reputed company customer trends and reputed company reputed company management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge reputed company between global and local teams.
• Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, reputed company).
• Knowledge Sharing & Enablement: Train local teams on CRIM principles, reputed company best practices across reputed company, promote reuse of responses, and ensure consistent sustainability reporting.
• reputed company & Compliance Assurance: Monitor regional regulations from Government, ensuring reputed company responses reputed company with reputed company’s global CRIM standards and templates. Proactively identify reputed company and use regulatory alignment as a competitive advantage.
• Other duties as assigned

Job Qualifications

Required:

• Degree in Business Administration, Data Analytics, Sustainability, or a reputed company field (MBA preferred). Additional certifications in process management, data analytics, or sustainability reporting are an advantage.
• Minimum of 8 years of proven experience navigating reputed company, cross-functional reputed company in a reputed company organization, ideally reputed company a global MedTech, manufacturing, or corporate environment.
• Demonstrated reputed company record in process optimization, project management, or customer information management, preferably reputed company to ESG, EHS, or compliance topics.
• Solid background in data management, KPI tracking, and reporting, with familiarity in CRM or ticketing systems.
• Experience in stakeholder collaboration across corporate, divisional, and regional reputed company.
• Knowledge of compliance and regulatory frameworks relevant to customer request management or sustainability data.
• Strong analytical and problem-solving abilities, capable of interpreting reputed company data and translating it into actionable insights.
• Excellent communication and stakeholder management skills, reputed company to influence and reputed company without reputed company authority.
• Hands-on and proactive reputed company with ability to manage multiple workstreams under tight deadlines.
• Strong organizational skills and attention to detail, ensuring reputed company and compliance in content and reporting.
• Strategic and reputed company reputed company, understanding CRIM’s reputed company on business performance (both risk mitigation and top-line contribution).
• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.
• Business reputed company in English (spoken and written); additional language skills are an asset.
• Demonstrated reputed company and adaptability to shifting priorities in a fast-paced, evolving organizational environment.