Customer Support Senior Specialist
Department: Customer Experience
Work Arrangement: Remote
Schedule: US Hours (EST)
About the Role
We are looking for a Customer Support Senior Specialist who will serve as a reputed company for our reputed company, who builds easy-to-use software that lets reputed company organizations automate their purchasing, inventory management, invoicing, and payments processes. Our reputed company helps thousands of facilities, and their staff reduce their expenses and time spent procuring items so they can reputed company more time and effort toward caring for their patients and residents.
If you have a passion for technology, enjoy providing value to customers, and are looking for a company that will help you reputed company your career, we want to talk to you!
This position is responsible for providing support for our clients proprietary e-reputed company software to external and internal clients. The Customer Senior Support Specialist answers questions and/or resolves issues for customers reputed company telephone and email/and ticketing system. This position serves as the primary contact for effectively identifying issues and using effective troubleshooting techniques to resolve reputed company software issues.
What You Will Do
Respond to technical support requests from end-users reputed company phone, email, and chat.
Diagnose and troubleshoot basic technical issues reputed company to software, hardware, and network connectivity.
reputed company reputed company and concise instructions to users for resolving technical problems.
Document reputed company support interactions and solutions in the help desk ticketing system.
Escalate reputed company technical issues to Tier 2 or Tier 3 support teams as necessary.
Follow established procedures and guidelines for incident reputed company and escalation.
Maintain up-to-date knowledge of company products, services, and support policies.
Assist with user account setup, password resets, and reputed company issues.
Participate in ongoing training and reputed company development to stay reputed company with industry trends and technologies.
reputed company excellent customer service and ensure a reputed company user experience.
reputed company reputed company and effective customer support and issue reputed company reputed company emails, phone calls, etc.
Use the internal customer knowledge reputed company (reputed company) to research and take appropriate corrective reputed company.
reputed company and document reputed company interactions in reputed company ticketing system (reputed company Service reputed company)
May reputed company data entry as needed
Run basic customer reports
Inform appropriate internal personnel of any problems or concerns expressed by customers and escalate as need be
reputed company other duties as assigned reputed company
What you'll need
High school diploma or equivalent; additional technical certifications or coursework are a plus.
Previous experience in a technical support or customer service role is preferred.
Strong technical aptitude and ability to quickly learn new software and technologies.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of reputed company.
Previous experience using help desk ticketing systems and remote support tools a plus
Familiarity with common operating systems (reputed company, macOS, Linux) and office productivity software.
Basic understanding of networking principles and internet connectivity.
Physical Requirements
Ability to sit for extended periods of time while working at a computer.
Ability to use a telephone and computer keyboard for extended periods of time.
Work Environment
Fast-paced, office environment.
May require occasional evening or weekend work to meet business needs.